Border Network Development Manager

Jobtailor; Laredo (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor in Texas is seeking an experienced Cross-border Logistics Specialist to diagnose customer needs and support the sales team in designing and closing cross-border solutions.

You will educate internal teams on border requirements, manage carrier relationships, monitor performance, and drive improvements. This role requires 5+ years in logistics and bilingual English/Spanish, with up to 25% travel.

Qualifications

• 5+ years in logistics, transportation, or cross-border roles.

Responsibilities

• Diagnose customer needs and support sales in cross-border solutions.
• Educate teams on cross-border requirements and market trends.
• Identify improvements to shipper experience and service execution.
• Develop strategic relationships with warehouse, facility, vendor, and border partners.
• Conduct reviews and site visits to ensure SLA/KPI targets.
• Negotiate renewals, expansions, pricing, and growth.
• Act as SME on cross-border operations influencing strategy.
• Build and retain a portfolio of cross-border carriers with capacity teams.
• Monitor carrier performance across PTA, OTD, dwell, and SOP adherence.
• Escalate major service issues and drive root-cause analysis.

Skills

Cross-border logistics

Customer engagement

Negotiation

Relationship management

Data analysis

Bilingual EN/ES

Education

High School Diploma

GED

Job description

Responsibilities

• Diagnose customer needs, qualify opportunities, and support Sales in designing and closing cross-border solutions
• Educate internal teams on cross-border requirements, market trends, and operational best practices
• Identify continuous improvement opportunities that strengthen shipper experience, network performance, and service execution
• Own and develop strategic relationships with warehouse, facility, vendor, and border partners
• Conduct business reviews, site visits, and performance discussions to ensure SLA and KPI expectations are met
• Negotiate partner renewals, expansions, pricing strategies, and service growth opportunities
• Serve as a subject matter expert on cross-border operations, influencing internal strategy and business decisions
• Build, develop, and retain a high-quality portfolio of cross-border carriers in partnership with capacity and portfolio teams
• Monitor carrier performance across key metrics, including PTA, OTD, dwell, compliance, SOP adherence, and service expectations
• Act as the escalation point for major service issues, leading root cause analysis, recovery planning, risk communication, and partner-driven improvements

Requirements

• High School Diploma or GED
• Minimum 5 years of experience in logistics, transportation, supply chain, or cross-border roles involving carrier, customer, or vendor engagement
• Fluency in written and verbal English and Spanish
• Ability to travel up to 25%, (domestic and international)

Certifications & Qualifications

• High School Diploma
• GED