Bookstore Sales Associate — Customer Experience

Books A Million; Richmond (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive compensation

Health & Wellness

401(k) matching

Paid Time Off

Employee discounts

Employee assistance program

Job summary

Books-A-Million's 2nd & Charles retailer in Virginia seeks an enthusiastic Retail Associate to greet customers, recommend books, and drive sales on the floor and at the register. You'll support buyback and other departments as needed in a fast-paced, team-driven environment.

Ideal candidates have a high school diploma or equivalent, customer service experience, and are at least 18 years old. You will help maintain displays, process transactions, and contribute to a welcoming store that

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• 18 years of age or older.
• Successful completion of all required background screenings.

Responsibilities

• Welcome every customer with genuine warmth and enthusiasm, listen, connect, and help them discover exactly what they’re looking for—from a favorite author to an unexpected treasure. Then make checkout quick, accurate, and effortless, leaving every customer feeling valued.
• Drive sales across all products by helping customers discover what’s right for them. Highlight customer benefits and company-sponsored programs that add value to their experience.
• Create inviting displays that spark curiosity and follow merchandising guidelines to keep tables and shelves fresh and appealing.
• Maintain a clean, organized sales floor; return products to their place, assist with inventory, and help with housekeeping as needed.
• Handle every transaction with care, honesty, and integrity while following loss prevention standards to protect customers, teammates, and the company.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Books-A-Million's 2nd & Charles retailer in Virginia seeks an enthusiastic Retail Associate to greet customers, recommend books, and drive sales on the floor and at the register. You'll support buyback and other departments as needed in a fast-paced, team-driven environment.

Ideal candidates have a high school diploma or equivalent, customer service experience, and are at least 18 years old. You will help maintain displays, process transactions, and contribute to a welcoming store that