Bookseller & Customer Service Specialist

Books A Million; Utica (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health & Wellness

401(k) retirement matching

Paid time off

Employee discounts

Employee assistance program

Job summary

Books-A-Million in Utica, MI is seeking a 2nd & Charles Associate to deliver exceptional customer service and assist customers with questions and orders. You will perform cashiering, help with product placement, and support merchandising efforts.

Ideal candidates are 16+ with reliable background screenings and strong communication skills. Must be able to stand for long periods and lift up to 50 lbs. Retail experience with a friendly demeanor is a plus.

Qualifications

• 16 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products, offer point of sale initiatives including Magazine program, Text 2 Mobile Program, Educator programs, and other company-sponsored programs.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to resetting table and shelf displays, picking up items, shelving books and product, store housekeeping/cleaning tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Performs other duties as assigned including, but not limited to assisting in other departments, including but not limited to buyback, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Skills

Customer service

Interpersonal skills

Communication

Sales skills

Education

High school diploma or equivalent

Tools

Cash register

Job description

Books-A-Million in Utica, MI is seeking a 2nd & Charles Associate to deliver exceptional customer service and assist customers with questions and orders. You will perform cashiering, help with product placement, and support merchandising efforts.

Ideal candidates are 16+ with reliable background screenings and strong communication skills. Must be able to stand for long periods and lift up to 50 lbs. Retail experience with a friendly demeanor is a plus.