Bookseller & Customer Experience Advocate

Books A Million; Hagerstown (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Books A Million's 2nd & Charles Associate role focuses on delivering exceptional customer service, helping customers find books and merchandise, and processing payments at the register. You will assist on the sales floor, restock displays, and maintain a clean, inviting store environment.

This entry-level position requires 16+ years old, background screening clearance, and basic computer/cash register skills. You will join a friendly team and support store promotions.

Qualifications

• Must be 16 years of age or older.
• Successful completion of all background screenings.
• Proficiency with cash registers and basic computer skills.

Responsibilities

• Provide exceptional customer service by greeting customers and assisting with questions and orders, plus efficient cashiering.
• Sell products and participate in store promotions and company programs.
• Merchandise products and place items on the sales floor according to guidelines.
• Restock and reset displays and maintain store cleanliness and organization.
• Assist with inventory, shipments, and housekeeping tasks as required while protecting assets.

Skills

Interpersonal Skills

Self-Management

Communication Skills

Tools

Cash register skills

Computer skills

Job description

Books A Million's 2nd & Charles Associate role focuses on delivering exceptional customer service, helping customers find books and merchandise, and processing payments at the register. You will assist on the sales floor, restock displays, and maintain a clean, inviting store environment.

This entry-level position requires 16+ years old, background screening clearance, and basic computer/cash register skills. You will join a friendly team and support store promotions.