Bookseller & Customer Experience Specialist

Books A Million; Oak Ridge (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health & Wellness

Financial Protection

Retirement Savings

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

Books-A-Million is seeking a Bookseller to provide exceptional customer service, assist customers, and operate the register to ensure smooth checkout experiences. The role involves stocking, merchandising, and maintaining store standards while promoting membership and educator programs.

The position emphasizes friendly communication, multitasking, and adherence to loss prevention policies, with opportunities to contribute to inventory and store upkeep.

Qualifications

• 16 years of age or older
• Successful completion of all required background screenings

Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Skills

Interpersonal Skills

Self-Management

Cash register skills

Tools

Cash register skills

Job description

Books-A-Million is seeking a Bookseller to provide exceptional customer service, assist customers, and operate the register to ensure smooth checkout experiences. The role involves stocking, merchandising, and maintaining store standards while promoting membership and educator programs.

The position emphasizes friendly communication, multitasking, and adherence to loss prevention policies, with opportunities to contribute to inventory and store upkeep.