Books & Customer Experience Specialist

Books A Million; Newport News (VA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness benefits

401(k) plan

Paid time off

Employee discounts

Employee assistance program

Job summary

2nd & Charles in Newport News, VA is seeking a dedicated Associate to deliver exceptional customer service and help shoppers discover books and merchandise. You should be knowledgeable about products and proactively assist customers to create an outstanding shopping experience.

Responsibilities include greeting customers, answering questions, cashiering, stocking shelves, merchandising, loss prevention, and assisting other departments as needed.

Qualifications

• 16 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products, offer point of sale initiatives including Magazine program, Text 2 Mobile Program, Educator programs, and other company-sponsored programs.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to resetting table and shelf displays, picking up items, shelving books and product, store housekeeping/cleaning tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Performs other duties as assigned including, but not limited to assisting in other departments, including but not limited to buyback, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Skills

Interpersonal Skills

Self-Management

Communication Skills

Tools

Cash register

Job description

2nd & Charles in Newport News, VA is seeking a dedicated Associate to deliver exceptional customer service and help shoppers discover books and merchandise. You should be knowledgeable about products and proactively assist customers to create an outstanding shopping experience.

Responsibilities include greeting customers, answering questions, cashiering, stocking shelves, merchandising, loss prevention, and assisting other departments as needed.