Books & Customer Experience Associate

Books A Million; Lafayette (LA); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Competitive Compensation

Health & Wellness: medical, dental, &-

401(k) retirement plan

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

2nd & Charles is hiring for a front-line associate who delivers exceptional customer service and assists with sales, stocking, and daily store operations. You will engage customers, process transactions, and help maintain an organized shopping environment.

The role emphasizes greeting customers, answering questions, and participating in store merchandising, with opportunities to support multiple departments as needed.

Qualifications

• 16 years of age or older
• Successful completion of all background screenings

Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products, offer point of sale initiatives including Magazine program, Text 2 Mobile Program, Educator programs, and other company-sponsored programs.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including resetting table and shelf displays, picking up items, shelving books and product, store housekeeping/cleaning tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Performs other duties as assigned including assisting in other departments, including but not limited to buyback, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Skills

Customer service

Cashier

Retail sales

Tools

POS system

Inventory software

Job description

2nd & Charles is hiring for a front-line associate who delivers exceptional customer service and assists with sales, stocking, and daily store operations. You will engage customers, process transactions, and help maintain an organized shopping environment.

The role emphasizes greeting customers, answering questions, and participating in store merchandising, with opportunities to support multiple departments as needed.