Bookkeeping Specialist and Customer Support

Cunningham Security Systems; Falmouth (ME); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Job summary

Cunningham Security is seeking a detail-oriented Bookkeeping Specialist and Customer Support to join our team. You will balance customer service with accounting tasks, including billing support and data entry, in a fast-paced environment.

Your role involves processing payments, reconciling records, and maintaining CRM data while collaborating with the Accounting team for administrative tasks. We value accuracy and proactive communication.

Qualifications

• Detail-oriented with strong numerical and written communication.
• Experience handling customer inquiries and billing is a plus.
• Proficiency with Excel, Outlook, and Word is expected.

Responsibilities

• Answer customer billing questions and resolve account concerns.
• Process and post incoming customer payments.
• Verify remittance information and payment documentation.
• Process accounts payable invoices and expense transactions.
• Reconcile purchase orders and maintain parts records.
• Update customer accounts in the CRM.
• Assist with inventory and database accuracy.
• Support Accounting with administrative tasks.

Skills

Attention to detail

Customer service

Phone communication

Multitasking

Positive attitude

MS Office

CRM systems

Education

High School Diploma

College coursework

Tools

Microsoft Office

CRM systems

Job description

Position Overview

Now Hiring: Bookkeeping Specialist and Customer Support

Cunningham Security

Pay: $23.00-$28.00 per hourSchedule: Monday-Friday | 8:00 AM-5:00 PM

Join a Team That Values Accuracy, Customer Service, and Growth

Cunningham Security is a trusted provider of customized commercial and residential security solutions. We're looking for a detail-oriented Bookkeeping Specialist and Customer Support

to join our team. If you enjoy balancing customer service with accounting support, thrive in a fast-paced environment, and take pride in staying organized, we'd love to hear from you.

What You'll Do

As aBookkeeping Specialist and Customer Support, you'll play a key role in supporting our billing and accounting operations while providing exceptional service to our customers. Your responsibilities will include:

• Answer customer billing questions and resolve account concerns professionally
• Process and post incoming customer payments
• Verify remittance information and payment documentation
• Process accounts payable invoices and expense transactions
• Reconcile purchase orders and maintain accurate parts records
• Update and maintain customer accounts within our CRM system
• Assist with inventory and database accuracy
• Support the Accounting team with additional administrative and financial tasks as needed

What We're Looking For

Required Skills:

• Strong attention to detail and accuracy
• Excellent customer service and communication skills
• Comfortable speaking with customers over the phone
• Ability to prioritize multiple tasks in a fast-paced environment
• Professional and positive attitude when handling challenging situations
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Ability to quickly learn new software and CRM systems

Preferred Qualifications:

• Previous customer service experience
• Bookkeeping, billing, accounts payable, or accounting support experience
• High school diploma or equivalent required; college coursework is a plus

Physical Requirements

• Ability to sit for extended periods while working at a computer
• Occasionally lift up to 15 pounds

Benefits

We offer a competitive benefits package, including:

• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability
• Paid Time Off (PTO)
• Retirement Plan

Why Cunningham Security?

At Cunningham Security, you'll join a collaborative team that values professionalism, customer service, and continuous improvement. Your work directly supports both our customers and our growing business, making a meaningful impact every day.

Pay: $23-$28 per hourSchedule: Monday-Friday, 8:00 AM-5:00 PM

Pay Range

USD $23.00 - USD $28.00 /Hr.