Booking Operations Lead — Global Support & Escalations

Fora Travel; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited vacation

Health Insurance

401k plan with company match

Commuter Benefits

Stock Options

Job summary

Fora Travel, located in New York City, is looking for a Booking Operations Support Lead to enhance our advisor support. In this role, you will oversee a global team, ensuring quality assistance for our travel advisors. Ideal candidates have a strong background in customer support, operations, and team management.

Join us in transforming how travel is planned and booked, leveraging technology and expertise. Enjoy competitive compensation, unlimited vacation, and health benefits.

Qualifications

• 3–5+ years in customer support or operations, ideally in tech or travel.
• Experience managing or mentoring a team.
• Proficiency with ticketing platforms and core support metrics.

Responsibilities

• Deliver prompt, accurate, empathetic support to Fora advisors.
• Manage a global contractor support team.
• Serve as the primary escalation point for booking inquiries.

Skills

Customer support

Operations management

Problem-solving

Communication

Team management

Education

Bachelor's degree or equivalent work experience

Tools

Intercom

Zendesk

Job description

Fora Travel, located in New York City, is looking for a Booking Operations Support Lead to enhance our advisor support. In this role, you will oversee a global team, ensuring quality assistance for our travel advisors. Ideal candidates have a strong background in customer support, operations, and team management.

Join us in transforming how travel is planned and booked, leveraging technology and expertise. Enjoy competitive compensation, unlimited vacation, and health benefits.