Global Booking Ops Lead — Support, Process & Strategy

Traveltechessentialist; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited vacation

Health Insurance

401k plan with company match

Stock Options

Job summary

Traveltechessentialist is seeking a Booking Operations Support Lead to enhance support operations in New York City. You will ensure timely and empathetic support for our advisors, collaborating with various teams while managing a global contractor support.

The role requires expertise in customer support, proven team management abilities, and a strategic mindset. Compensation ranges between $70K–$100K, with various benefits, including unlimited vacation and health insurance.

Qualifications

• 3–5+ years in customer support, help desk, or operations.
• Prior experience managing or mentoring a team.
• Proficiency with ticketing platforms and understanding of core support metrics.

Responsibilities

• Deliver prompt and accurate support to Fora advisors.
• Serve as the primary escalation point for booking operations inquiries.
• Manage and develop a global contractor support team.

Skills

Customer support expertise

Team management

Problem-solving

Communication

Technical aptitude

Education

Bachelor's degree or equivalent work experience

Tools

Intercom

Zendesk

Job description

Traveltechessentialist is seeking a Booking Operations Support Lead to enhance support operations in New York City. You will ensure timely and empathetic support for our advisors, collaborating with various teams while managing a global contractor support.

The role requires expertise in customer support, proven team management abilities, and a strategic mindset. Compensation ranges between $70K–$100K, with various benefits, including unlimited vacation and health insurance.