Booking and Reservation Agent

Jbnetworking; Indianapolis (IN); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible remote work

Training provided

Resource access

Job summary

Jbnetworking is seeking a detail-oriented Booking and Reservation Agent to assist clients with researching options, coordinating reservations, and managing booking details.

The ideal candidate enjoys helping people, comparing available options, and keeping information accurate throughout the reservation process, while working in a flexible remote environment with ongoing training and a supportive virtual team.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and organization.
• Customer-focused and professional approach.
• Able to research and compare options online.
• Proficient with browsers, email, and spreadsheets.
• Able to manage multiple requests and deadlines.
• Willingness to learn reservation platforms.
• Reliable internet and a suitable home workspace.
• Experience in customer service or reservations is helpful but not required.

Responsibilities

• Respond to booking inquiries and reservation requests.
• Gather client dates, preferences, budgets, and details.
• Research accommodations, cruises, transportation, and activities.
• Compare availability, pricing, amenities, and policies.
• Explain reservation options and next steps clearly.
• Coordinate booking details with suppliers and service providers.
• Verify guest names, dates, itineraries, and confirmations.
• Assist with reservation modifications and special requests.
• Maintain organized client notes and booking records.
• Follow up on outstanding questions and confirmations.
• Participate in training on booking resources and supplier options.

Skills

Communication skills

Attention to detail

Customer focus

Online research

Browsers & email

Time management

Reservation platforms

Home workspace

Hospitality experience

Customer service

Job description

About the Job

We are seeking an organized, customer-focused Booking and Reservation Agent to assist clients with researching options, coordinating reservations, and managing booking details.

The ideal candidate enjoys helping people, comparing available options, and keeping information accurate throughout the reservation process.

About Us

We help clients research and coordinate travel arrangements, including accommodations, cruises, transportation, and activities. Our approach emphasizes attentive service, clear communication, and careful planning.

Responsibilities

• Respond to booking inquiries and reservation requests
• Gather client dates, preferences, budgets, and other relevant details
• Research accommodations, cruises, transportation, and activities
• Compare availability, pricing, amenities, and booking policies
• Explain reservation options and next steps clearly
• Coordinate booking details with suppliers and service providers
• Verify guest names, dates, itineraries, and confirmation information
• Assist with reservation modifications and special requests
• Maintain organized client notes and booking records
• Follow up on outstanding questions and confirmations
• Participate in training on booking resources and supplier options

Requirements

• Strong written and verbal communication skills
• Excellent attention to detail and organization
• Customer-focused and professional approach
• Comfortable researching and comparing options online
• Basic proficiency with web browsers, email, and spreadsheets
• Ability to manage multiple requests and deadlines
• Willingness to learn reservation platforms
• Reliable internet access and a suitable home workspace
• Customer service, hospitality, or reservations experience is helpful but not required

Benefits

• Flexible remote work environment
• Training and ongoing support
• Access to reservation and booking resources
• Opportunities to develop research and client service skills
• Continued learning about destinations and suppliers
• Supportive and collaborative virtual team