Booking and Reservation Agent

Jbnetworking; Colorado Springs (CO); Remote; USD 42,981,000 - 71,635,000; Full time

Benefits offered by this job

Flexible remote work

Training and ongoing support

Access to reservation resources

Skill development

Destinations knowledge

Collaborative virtual team

Job summary

Jbnetworking is seeking an organized, customer-focused Booking and Reservation Agent to assist clients with researching options, coordinating reservations, and managing booking details.

The ideal candidate will respond to inquiries, gather dates and preferences, compare options, explain choices clearly, and maintain accurate notes throughout the reservation process. This remote-friendly role offers training and ongoing support to expand knowledge of destinations and supplier options.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and organization.
• Customer-focused and professional approach.
• Comfortable researching and comparing options online.
• Basic proficiency with web browsers, email, and spreadsheets.
• Ability to manage multiple requests and deadlines.
• Willingness to learn reservation platforms.
• Reliable internet access and a suitable home workspace.
• Customer service, hospitality, or reservations experience is helpful but not required.

Responsibilities

• Respond to booking inquiries and reservation requests
• Gather client dates, preferences, budgets, and other relevant details
• Research accommodations, cruises, transportation, and activities
• Compare availability, pricing, amenities, and booking policies
• Explain reservation options and next steps clearly
• Coordinate booking details with suppliers and service providers
• Verify guest names, dates, itineraries, and confirmation information
• Assist with reservation modifications and special requests
• Maintain organized client notes and booking records
• Follow up on outstanding questions and confirmations
• Participate in training on booking resources and supplier options

Skills

Communication skills

Attention to detail

Organization

Online research

multitasking

Customer service

Tools

Web browsers

Spreadsheets

Reservation platforms

Job description

About the Job

We are seeking an organized, customer-focused Booking and Reservation Agent to assist clients with researching options, coordinating reservations, and managing booking details.

The ideal candidate enjoys helping people, comparing available options, and keeping information accurate throughout the reservation process.

About Us

We help clients research and coordinate travel arrangements, including accommodations, cruises, transportation, and activities. Our approach emphasizes attentive service, clear communication, and careful planning.

Responsibilities

• Respond to booking inquiries and reservation requests
• Gather client dates, preferences, budgets, and other relevant details
• Research accommodations, cruises, transportation, and activities
• Compare availability, pricing, amenities, and booking policies
• Explain reservation options and next steps clearly
• Coordinate booking details with suppliers and service providers
• Verify guest names, dates, itineraries, and confirmation information
• Assist with reservation modifications and special requests
• Maintain organized client notes and booking records
• Follow up on outstanding questions and confirmations
• Participate in training on booking resources and supplier options

Requirements

• Strong written and verbal communication skills
• Excellent attention to detail and organization
• Customer-focused and professional approach
• Comfortable researching and comparing options online
• Basic proficiency with web browsers, email, and spreadsheets
• Ability to manage multiple requests and deadlines
• Willingness to learn reservation platforms
• Reliable internet access and a suitable home workspace
• Customer service, hospitality, or reservations experience is helpful but not required

Benefits

• Flexible remote work environment
• Training and ongoing support
• Access to reservation and booking resources
• Opportunities to develop research and client service skills
• Continued learning about destinations and suppliers
• Supportive and collaborative virtual team