Loyalty Journeys Advocate

Warwick Hotel; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Warwick Hotels and Resorts seeks a Journeys Ambassador in Dallas to support Warwick Journeys Members and assist hotels and corporate teams in delivering consistent loyalty experiences.

You will collaborate with participating hotels to ensure program standards are understood and applied, provide responsive member support, and monitor guest experience trends to drive satisfaction and long-term loyalty.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Strong communication, organizational, and interpersonal skills.
• Experience with CRM systems and guest recognition or loyalty programs.
• Familiarity with Oracle OPERA PMS or similar hotel systems.
• French language proficiency is a plus.
• Social Media / Community management a plus.
• Experience working in an international hospitality environment is beneficial.
• Team-oriented with flexibility, problem-solving abilities, and attention to detail.

Responsibilities

• Respond promptly to customer support inquiries and assist Warwick Journeys Members with questions, requests, and account updates.
• Update member profiles, process award credits, and follow up with members to ensure satisfaction.
• Serve as an advocate for Warwick Journeys Members by communicating feedback and service issues to the Loyalty Marketing team.
• Manage Warwick Journeys Social Media efforts.
• Collaborate with hotel teams to ensure proper recognition of Warwick Journeys Members and adherence to program standards.
• Support property and corporate teams in understanding and applying loyalty program procedures related to guest recognition and service delivery.
• Conduct training sessions for hotel and corporate staff on Warwick Journeys processes, member recognition standards, and guest service best practices.

Skills

CRM experience

Customer service

Loyalty programs

Hospitality

Teamwork

Education

Bachelor's degree

Equivalent experience

Tools

CRM systems

Oracle OPERA PMS

Job description

Warwick Hotels and Resorts seeks a Journeys Ambassador in Dallas to support Warwick Journeys Members and assist hotels and corporate teams in delivering consistent loyalty experiences.

You will collaborate with participating hotels to ensure program standards are understood and applied, provide responsive member support, and monitor guest experience trends to drive satisfaction and long-term loyalty.