BOH Support Engineer (3-Month Contract) - Production & RCA

Capgemini; Atlanta (GA); Hybrid; USD 52,000 - 81,000; Full time

Job summary

Capgemini in Atlanta, GA, is seeking a Back of House (BOH) Support Engineer on a 3-month contract. The role focuses on production support for Crunchtime in a enterprise restaurant environment, handling incidents, data validation, and integrations with POS and reporting platforms.

You will troubleshoot, perform RCA, monitor health, and coordinate with operations and engineering teams to ensure timely resolutions and smooth deployments in a hybrid work setting.

Qualifications

• Mandatory experience supporting Crunchtime applications in a production environment.
• 5+ years of experience in QSR or restaurant technology support.
• Strong understanding of Inventory Management, Labor Management, Restaurant Operations, and Reporting.
• Experience supporting POS systems and restaurant technology integrations.
• Strong incident management, troubleshooting, and RCA skills.
• Experience with ServiceNow or similar ITSM tools.
• SQL knowledge for data validation and troubleshooting.
• Experience with log analysis, network diagnostics, and production support.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide L2/L3 production support for Crunchtime Inventory, Labor, Operations, and Reporting modules.
• Troubleshoot application, data synchronization, inventory, labor, reporting, and restaurant operations issues.
• Perform Root Cause Analysis (RCA) and drive permanent resolution of recurring incidents.
• Support integrations between Crunchtime, POS systems, delivery aggregators, reporting platforms, and third-party applications.
• Monitor application health, review logs, and proactively identify operational issues.
• Work closely with restaurant operations teams, vendors, and engineering teams to resolve critical incidents.
• Support software deployments, upgrades, UAT activities, and production releases.
• Manage incidents, service requests, and problem tickets while meeting SLA commitments.
• Troubleshoot restaurant technology hardware including printers, tablets, controllers, and networking components.
• Analyze data and application issues using SQL, logs, and diagnostic tools.

Skills

Incident management

Troubleshooting

Root cause analysis

Communication

Stakeholder management

Tools

Crunchtime

Power BI

Tableau

ServiceNow

Job description

Capgemini in Atlanta, GA, is seeking a Back of House (BOH) Support Engineer on a 3-month contract. The role focuses on production support for Crunchtime in a enterprise restaurant environment, handling incidents, data validation, and integrations with POS and reporting platforms.

You will troubleshoot, perform RCA, monitor health, and coordinate with operations and engineering teams to ensure timely resolutions and smooth deployments in a hybrid work setting.