Onsite .NET & SQL Production Support Expert

Capgemini; Nashville (TN); On-site; USD 69,000 - 162,000; Full time

Job summary

Capgemini in Nashville, TN is seeking an onsite production support specialist who will serve as the bridge between operators and technical teams, delivering high-touch support on manufacturing floor systems. You will apply .NET, SQL expertise, and incident management skills in Agile projects, monitor operations, and ensure timely logging, escalation, and resolution.

The role involves hands-on work with scanners, label printers, barcode systems, and production line interfaces, with a focus on

Qualifications

• 5+ years of experience in .NET application support, SQL development, and production support environments.
• Experience working in Agile projects.
• Capable of conceptualizing technology landscape requirements and driving technical solutions.
• Strong knowledge of Windows-based systems, workstation support, and basic networking concepts.
• Experience with incident management, escalation, root cause analysis, and issue resolution.
• Experience using ticketing tools such as ServiceNow or Jira.

Responsibilities

• Navigate stakeholder expectations while ensuring alignment on technical deliverables.
• Partner with business and technology teams to understand requirements and translate them into technical solutions.
• Provide real-time, on-site support to operators on production and packaging lines.
• Act as the primary bridge between floor operations and technical support teams, ensuring timely incident logging, communication, escalation, and resolution.
• Assist with issues related to scanners, label printers, barcode systems, workstations, and production line equipment interfaces.
• Deliver a high-touch, white-glove support experience to operators, supervisors, and business stakeholders.
• Proactively monitor operations and identify potential issues before they impact productivity.

Skills

Agile methodologies

Analytical thinking

Problem-solving skills

.NET

C#

SQL Server

Performance tuning

Tools

.NET

SQL

Stored procedures

SQL Server

Job description

Capgemini in Nashville, TN is seeking an onsite production support specialist who will serve as the bridge between operators and technical teams, delivering high-touch support on manufacturing floor systems. You will apply .NET, SQL expertise, and incident management skills in Agile projects, monitor operations, and ensure timely logging, escalation, and resolution.

The role involves hands-on work with scanners, label printers, barcode systems, and production line interfaces, with a focus on