BOS Implementation & Readiness Contractor

Tropical Smoothie Cafe; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Tropical Smoothie Cafe is seeking a BOS Implementation & Readiness Contractor to manage the operational configuration and readiness of their Back Office System. This includes testing, troubleshooting, and collaborating with multiple departments to ensure effective system utilization across their cafes.

The ideal candidate has over 3 years of experience in restaurant operations, strong skills in inventory management and recipe setups, and will be involved in User Acceptance Testing and creating training materials for staff.

Qualifications

• 3+ years of experience in restaurant operations systems.
• Strong understanding of inventory management and recipe setups.
• Proven experience in supporting technology implementations.

Responsibilities

• Support the implementation and configuration of the Back Office System.
• Participate in User Acceptance Testing for operational workflows.
• Develop training resources and support documentation.

Skills

Restaurant operations systems experience

Inventory management

Recipe conversions

Labor modeling

Troubleshooting

Cross-functional communication

Education

Bachelor’s degree in Operations or related field

Job description

Tropical Smoothie Cafe, LLC and its independently-operated franchisees help support those in our local communities. Employment opportunities at your local cafe are managed by the independent franchisees who run those cafes. Corporate opportunities at the support center in Atlanta, GA and the one company-operated cafe in Atlanta, GA are managed by Tropical Smoothie Cafe, LLC, the franchisor of the Tropical Smoothie Cafe system.

Position: BOS Implementation & Readiness Contractor

Location: Atlanta, GA

Job Id: 423

# of Openings: 1

SUMMARY OF RESPONSIBILITIES

The Contractor, Back Office System (BOS) Implementation & Readiness, is responsible for supporting the implementation, operational configuration, testing, and field readiness of Tropical Smoothie Cafe’s Back Office System (BOS). This role serves as an operational subject matter expert focused on inventory management, recipe setup, labor configuration, operational testing, and troubleshooting.

This position partners closely with Operations, Technology, Menu Innovation, Supply Chain, Training, and vendor partners to ensure the BOS platform is configured accurately and supports operational execution across multiple cafe formats including inline, drive-thru, and kiosk environments.

ESSENTIAL JOB RESPONSIBILITIES

BOS Configuration & Operational Setup

• Configure and maintain recipe builds, ingredient mappings, yields, and inventory conversions within the BOS platform.
• Set up labor tables and operational deployment scenarios for inline, drive-thru, and kiosk cafe formats.
• Support setup and validation of use‑by labels, prep builds, waste tracking, and batch recipes.
• Assist with menu, LTO, and inventory configuration to ensure reporting and operational accuracy.
• Validate inventory, recipe, and labor data integrity across systems.

Testing, Validation & Troubleshooting

• Participate in User Acceptance Testing (UAT) for BOS functionality and operational workflows.
• Identify, document, and troubleshoot operational defects and system gaps.
• Support testing for inventory transactions, labor reporting, recipe accuracy, ordering workflows, and reporting functionality.
• Partner with Technology and vendor teams to resolve operational issues and improve system usability.
• Provide hands‑on troubleshooting support during testing and rollout activities.

Training & Documentation

• Develop operational training resources including training guides, FAQs, quick reference tools, and troubleshooting documents.
• Support development of webinar materials, operational job aids, and field communication tools.
• Assist with rollout readiness activities, office hours, and field support during implementation phases.

Cross‑Functional Partnership

• Partner with Operations, Technology, Training, Menu Innovation, and vendor partners to support BOS implementation activities.
• Translate operational requirements and workflows into effective system configurations and support resources.
• Support franchisees, field teams, and internal stakeholders during implementation and rollout activities.

REQUIRED EXPERIENCE

• 3+ years of restaurant operations systems experience.
• Strong understanding of restaurant inventory management, recipe conversions, and labor modeling.
• Experience supporting restaurant technology implementations or operational rollouts.
• Strong troubleshooting, organization, and cross‑functional communication skills.

PREFERRED EXPERIENCE

• Previous experience as an operations management platform superuser strongly preferred.
• QSR or fast casual restaurant operations experience preferred.
• Experience with UAT testing, defect management, and operational validation.
• Experience developing operational training materials and support documentation.

EDUCATIONAL REQUIREMENTS

Bachelor’s degree preferred in Operations, Hospitality, Business, Technology, or related field, or equivalent relevant experience.

WORKING CONDITIONS

Primarily office based role with occasional travel required for testing, training, rollout support, and operational validations.

BUDGETARY RESPONSIBILITY

No direct budget responsibility; accountable for operational configuration accuracy, testing support, and implementation readiness.