Production Support Engineer

Value Innovation Labs; Alpharetta (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

Value Innovation Labs is seeking a Production Support Engineer to support production applications in a regulated banking tech environment. You will troubleshoot incidents, manage escalations, and coordinate with engineering, infrastructure, and vendor teams across time zones.

The role requires 5+ years of hands-on experience, strong SQL, monitoring with Splunk/AppDynamics/Prometheus, and ITIL-based incident, problem, change and release management. Hybrid/ onsite in Alpharetta area.

Qualifications

• 5+ years of hands-on experience in production support in regulated environments.
• Strong troubleshooting and incident-management capabilities.
• Ability to collaborate with engineering, infrastructure, network and vendor teams.
• Excellent communication and stakeholder-management skills.

Responsibilities

• Support production environments in a regulated banking/financial services setting.
• Escalate and manage incidents with strong incident-management capabilities.
• Collaborate with engineering, infrastructure, network and vendor teams.
• Ensure production readiness, DR testing, and release coordination.

Skills

SQL

Log Analysis & Distributed Systems

Monitoring & Observability

ITIL-aligned Incident, Problem, Change

Networking Fundamentals

Automation and Toil Reduction

Change/Release, DR Testing & Prod Read

Tools

Splunk

AppDynamics

Prometheus

Patrol

Job description

Job Title: Production Support Engineer

Experience :5 + Years

We are looking for an experienced Production Support Engineer with strong hands-on troubleshooting and IT Service Management experience to support production applications and services in a regulated/banking technology environment.

• SQL
• Log Analysis & Distributed Systems Troubleshooting
• Monitoring & Observability: Splunk, AppDynamics, Prometheus, Patrol or equivalent
• ITIL-aligned Incident, Problem, Change & Release Management
• Networking Fundamentals & Service Dependencies
• Automation and Toil Reduction
• Change/Release, DR Testing & Production Readiness

What We're Looking For

• Experience supporting production environments in a regulated environment, preferably banking/financial services
• Strong troubleshooting and incident-management capabilities
• Ability to work effectively with engineering, infrastructure, network and vendor teams
• Excellent communication and stakeholder-management skills
• Comfortable working with global teams across different time zones
• Ability to remain calm and prioritize effectively during high-severity incidents

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