Back of House (BOH) Support Engineer

Capgemini; Atlanta (GA); Hybrid; USD 52,000 - 81,000; Full time

Job summary

Capgemini in Atlanta, GA, is seeking a Back of House (BOH) Support Engineer on a 3-month contract. The role focuses on production support for Crunchtime in a enterprise restaurant environment, handling incidents, data validation, and integrations with POS and reporting platforms.

You will troubleshoot, perform RCA, monitor health, and coordinate with operations and engineering teams to ensure timely resolutions and smooth deployments in a hybrid work setting.

Qualifications

• Mandatory experience supporting Crunchtime applications in a production environment.
• 5+ years of experience in QSR or restaurant technology support.
• Strong understanding of Inventory Management, Labor Management, Restaurant Operations, and Reporting.
• Experience supporting POS systems and restaurant technology integrations.
• Strong incident management, troubleshooting, and RCA skills.
• Experience with ServiceNow or similar ITSM tools.
• SQL knowledge for data validation and troubleshooting.
• Experience with log analysis, network diagnostics, and production support.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide L2/L3 production support for Crunchtime Inventory, Labor, Operations, and Reporting modules.
• Troubleshoot application, data synchronization, inventory, labor, reporting, and restaurant operations issues.
• Perform Root Cause Analysis (RCA) and drive permanent resolution of recurring incidents.
• Support integrations between Crunchtime, POS systems, delivery aggregators, reporting platforms, and third-party applications.
• Monitor application health, review logs, and proactively identify operational issues.
• Work closely with restaurant operations teams, vendors, and engineering teams to resolve critical incidents.
• Support software deployments, upgrades, UAT activities, and production releases.
• Manage incidents, service requests, and problem tickets while meeting SLA commitments.
• Troubleshoot restaurant technology hardware including printers, tablets, controllers, and networking components.
• Analyze data and application issues using SQL, logs, and diagnostic tools.

Skills

Incident management

Troubleshooting

Root cause analysis

Communication

Stakeholder management

Tools

Crunchtime

Power BI

Tableau

ServiceNow

Job description

Back of House (BOH) Support Engineer (Contract)

Atlanta, GA, United States (Hybrid)

Contract (3 months 8 days)

Published 2 days ago

Power BI

root cause analysis

Release validation

SQL

Tableau

production support

We are seeking a Back of House (BOH) Support Engineer with mandatory hands‑on experience supporting Crunchtime in enterprise restaurant environments.

The role will focus on production support, incident management, application troubleshooting, POS integrations, inventory and labor systems, and restaurant operations technology within QSR environments.

Key Responsibilities

Provide L2/L3 production support for Crunchtime Inventory, Labor, Operations, and Reporting modules.

Troubleshoot application, data synchronization, inventory, labor, reporting, and restaurant operations issues.

Perform Root Cause Analysis (RCA) and drive permanent resolution of recurring incidents.

Support integrations between Crunchtime, POS systems, delivery aggregators, reporting platforms, and third-party applications.

Monitor application health, review logs, and proactively identify operational issues.

Work closely with restaurant operations teams, vendors, and engineering teams to resolve critical incidents.

Support software deployments, upgrades, UAT activities, and production releases.

Manage incidents, service requests, and problem tickets while meeting SLA commitments.

Troubleshoot restaurant technology hardware including printers, tablets, controllers, and networking components.

Analyze data and application issues using SQL, logs, and diagnostic tools.

Required Skills

Mandatory experience supporting Crunchtime applications in a production environment.

5+ years of experience in QSR or restaurant technology support.

Strong understanding of Inventory Management, Labor Management, Restaurant Operations, and Reporting.

Experience supporting POS systems and restaurant technology integrations.

Strong incident management, troubleshooting, and RCA skills.

Experience with ServiceNow or similar ITSM tools.

SQL knowledge for data validation and troubleshooting.

Experience with log analysis, network diagnostics, and production support.

Strong communication and stakeholder management skills.

Preferred Skills

Experience supporting big QSR brands.

Knowledge of Wireshark, Putty, Windows administration, and network troubleshooting.

Exposure to Android/iOS device support.

Experience with Power BI, Tableau, and restaurant reporting platforms.

The pay range that the employer in good faith reasonably expects to pay for this position is $38.14/hour - $59.59/hour. Our benefits include medical, dental, vision and retirement benefits.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information.

In addition, job duties require access to secure and protected client information technology systems and related data security obligations.