Body Shop Manager

Chevrolet of Bend; Bend (OR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Holidays & PTO

Vehicle Purchase Discounts

Job summary

Lithia & Driveway is seeking a results-driven Body Shop Manager in Bend, Oregon to lead shop operations and deliver exceptional customer service. You will drive performance, manage staff, and ensure adherence to manufacturer standards while growing revenue and efficiency.

Join a nationwide network with leadership development, comprehensive training, and a culture that rewards results. A valid driver's license and clean driving record are required.

Qualifications

• 2+ years Body Shop/Collision Repair Manager experience.
• Experience managing a team and coordinating staff.
• CCC ONE experience is a plus.
• Axalta ProfitNet reporting experience is a plus.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead Body Shop operations to meet performance targets.
• Hire, train and develop staff across Body Shop roles.
• Ensure compliance with manufacturer policies and procedures.
• Manage warranty administration and receivables.
• Read MIS data to maximize revenue and control costs.
• Create and implement a marketing plan to grow the department.
• Schedule and conduct regular staff meetings.

Skills

Team leadership

Customer service

Attention to detail

Communication

Urgency and drive

Education

High School diploma

Tools

CCC ONE

Axalta ProfitNet

MIS reporting

Job description

Dealership:L0218 Chevrolet of BendChevrolet of BendBody Shop ManagerWhy Join Our Team?Real opportunities for advancement across a national networkLeadership development and training through our internal learning programsA culture that recognizes and rewards resultsThe ability to drive store success with the autonomy to shape your team.What You'll DoThis role is a key driver of performance, culture, and customer experience. The Body Shop Manager manages the activities of all body shop related staff ensuring exceptional customer service and the attainment of Lithia's performance targets.Maintain a quality staff that meets and exceeds training standards outlined by the manufacturerHire and train quality people in all Body Shop positionsEnsure that all manufacturer policies and procedures are followedConsistently meet departmental production objectivesManage the administration, tracking and follow-up required to stay current on warranty and receivablesRead, understand, and take action on MIS to generate maximum revenue and control expensesComplete body shop reporting and month-end proceduresInspect repair orders daily for legibility, accuracy and legalityShow a commitment to providing the highest quality of customer service by resolving customer requests, questions, and concerns in a professional, and prompt mannerCreate and implement a marketing plan that will show specific growth to the Body Shop departmentHold daily and monthly staff meetings covering key informationWhat You'll Bring2 or more years of current Body Shop / Collision Repair Manager experience, requiredExperience managing a teamAny Manufacturer Certifications, a plusCCC ONE (estimating software) experience, a plusAxalta ProfitNet (management reporting) experience, a plusOrganization and Structure of a Parts ManagerDrive and Determination of a Service ManagerSolid understanding of estimating process and systemKnowledge of new vehicle technologies and mechanical operationsStrong attention to detail and sense of urgency.Acceptable driving record and a valid driver's license in your state of residenceTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.