After-Sales Shop Manager

Twin Cities Performance; Golden Valley (MN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Twin Cities Performance is seeking an After-Sales Shop Manager to lead and develop the service team at our Minnesota location. You will oversee daily operations of a standalone appearance and reconditioning facility, driving productivity, quality, and customer satisfaction.

You will manage PPF, window tint, PDR, wheel repair/refinishing, and detailing services, while coaching staff and ensuring profitability. Join a high-performance team within the Lithia & Driveway network.

Qualifications

• 5+ years of management experience in automotive service
• Experience coaching teams and improving performance
• Strong financial acumen with budgeting and P&L
• Excellent communication and leadership skills

Responsibilities

• Oversee daily operations of standalone auto appearance and reconditioning facility
• Schedule, manage workflow, and monitor technician productivity
• Lead Paint Protection Film (PPF) and window tint installation operations
• Supervise PDR, wheel repair/refinishing, and detailing services
• Recruit, train, coach, and develop department staff
• Monitor profitability, KPIs, and customer satisfaction
• Manage labor costs, overtime, and staffing levels
• Ensure compliance with policies and safety standards
• Build relationships with external dealerships and retail customers
• Support marketing initiatives for after-sales services

Job description

Dealership:L0804 Twin Cities PerformanceTWIN CITIES PERFORMANCENOW HIRING: After-Sales Shop ManagerDrive Your Career Forward with Lithia & DrivewayAt Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company.We are looking for an After-Sales Shop Manager to lead, develop, and inspire our Service team at Twin Cities Performance. Successful candidates will have previous experience with:Experience leading automotive appearance, reconditioning, or after-sales operations.Proven ability to coach teams and improve performance, quality, and efficiency.Strong financial acumen with responsibility for budgets, labor, and profitability.A track record of growing business and delivering outstanding customer experiences.Why Join Our Team?We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. At Lithia & Driveway, you'll find:Real opportunities for advancement across a national networkLeadership development and training through our internal learning programsA high-performance culture that recognizes and rewards resultsThe ability to influence store success and shape your teamWhat You'll Do:The After-Sales Shop Manager is responsible for overseeing the daily operations, scheduling, productivity, and quality control of a standalone automotive appearance and reconditioning facility. This role leads and develops a team focused on Paint Protection Film (PPF), window tint installation, Paintless Dent Repair (PDR), wheel repair and refinishing, and automotive detailing services. The After-Sales Shop Manager is responsible for driving operational performance, profitability, customer satisfaction, and business growth while ensuring compliance with company policies and safety standards.Manage all Paint Protection Film (PPF) and window tint installation operations, including scheduling, workflow, and technician productivity.Oversee Paintless Dent Repair (PDR) services to ensure high-quality repairs and customer satisfaction.Supervise wheel repair and refinishing services, maintaining quality standards and turnaround times.Oversee automotive detailing operations, ensuring exceptional vehicle presentation, quality standards, and efficient turnaround times.Recruit, train, coach, and develop department staff to maximize performance and efficiency.Monitor departmental performance metrics, profitability, and customer satisfaction.Manage departmental profit and loss (P&L) performance, including budgeting, expense management, and revenue growth.Control labor costs, monitor overtime, and ensure efficient staffing levels to maximize productivity and profitability.Grow and develop retail business opportunities from the dealership location.Build relationships with outside dealerships and retail customers to increase service volume.Support marketing initiatives, including social media and website content, to promote after-sales services.Ensure compliance with company policies, safety standards, and operational procedures.Maintain exceptional customer service and resolve customer concerns in a professional manner.All other duties as assigned by Fixed Ops leadership.What You'll Bring:5+ years of management experience in automotive service, reconditioning, appearance, detailing, or after-sales operations.Experience leading teams and managing technician productivity, workflow, and scheduling.Strong understanding of PPF, window tint, PDR, wheel repair/refinishing, and automotive detailing operations.Proven ability to manage departmental financial performance, including budgets and P&L accountability.Demonstrated success developing customer relationships and growing retail or wholesale business.Strong communication, leadership, organization, and problem-solving skills.Valid driver's license with an acceptable driving record.Total Rewards$80,000.00 - $120,000/ annuallyThis is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes a Base/Salary/Hourly offset and the opportunity to earn bonus/commission.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.Ready to Lead and Win?If you’re a results-driven leader who’s ready to take ownership, build a winning team, and grow your career with a company that invests in its people—Lithia & Driveway wants to hear from you. Apply today and start driving your future forward!About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.