Body Shop Manager

L0218 Chevrolet of Bend; Bend (OR); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Disability insurance

Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Wellness Programs

Job summary

Lithia & Driveway is seeking a Body Shop Manager in Bend, OR to drive performance, culture, and customer experience. You will lead body shop staff, ensure training standards, and implement processes to meet warranty and financial targets.

The role emphasizes leadership, mentorship, and adherence to manufacturer guidelines. Ideal candidates have 2+ years in body shop management, proven team leadership, and experience with estimating tools like CCC ONE or similar systems.

Qualifications

• 2+ years of Body Shop/Collision Repair Manager experience.
• Experience managing a team and meeting targets.
• CCC ONE estimating software experience is a plus.
• Axalta ProfitNet experience for management reporting is a plus.
• Familiarity with manufacturer policies and training standards.

Responsibilities

• Lead body shop staff to deliver exceptional customer service.
• Meet and exceed department production objectives.
• Oversee warranty tracking and receivables administration.
• Utilize MIS data to maximize revenue and control costs.
• Create and execute a marketing plan for Body Shop growth.
• Hold regular staff meetings and ensure compliance with policies.

Skills

Body Shop Manager experience

Team leadership

Customer service orientation

Attention to detail

Drive and determination

Tools

CCC ONE

Axalta ProfitNet

Manufacturer certifications

Job description

Dealership: L0218 Chevrolet of Bend Chevrolet of Bend Body Shop Manager

Why Join Our Team?

Real opportunities for advancement across a national network

Leadership development and training through our internal learning programs

A culture that recognizes and rewards results

The ability to drive store success with the autonomy to shape your team.

What You'll Do

This role is a key driver of performance, culture, and customer experience.

The Body Shop Manager manages the activities of all body shop related staff ensuring exceptional customer service and the attainment of Lithia's performance targets.

Maintain a quality staff that meets and exceeds training standards outlined by the manufacturer

Hire and train quality people in all Body Shop positions

Ensure that all manufacturer policies and procedures are followed

Consistently meet departmental production objectives

Manage the administration, tracking and follow-up required to stay current on warranty and receivables

Read, understand, and take action on MIS to generate maximum revenue and control expenses

Complete body shop reporting and month-end procedures

Inspect repair orders daily for legibility, accuracy and legality

Show a commitment to providing the highest quality of customer service by resolving customer requests, questions, and concerns in a professional, and prompt manner

Create and implement a marketing plan that will show specific growth to the Body Shop department

Hold daily and monthly staff meetings covering key information

What You'll Bring

2 or more years of current Body Shop / Collision Repair Manager experience, required

Experience managing a team

Any Manufacturer Certifications, a plus

CCC ONE (estimating software) experience, a plus

Axalta ProfitNet (management reporting) experience, a plus

Organization and Structure of a Parts Manager

Drive and Determination of a Service Manager

Solid understanding of estimating process and system

Knowledge of new vehicle technologies and mechanical operations

Strong attention to detail and sense of urgency.

Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!