Body Shop Guest Concierge & Admin Pro

Fermanfordclearwater; Tampa (FL); Hybrid; USD 19,000 - 25,000; Full time

Job summary

The Body Shop Collision Center in Tampa seeks a friendly Receptionist to be the first point of contact for guests, answering phones, greeting visitors, and scheduling appointments.

In a fast-paced automotive setting, you will manage guest information in the DMS, assist with billing and insurance paperwork, and coordinate with estimators and shop staff.

Professionalism, organization, and a customer‑oriented approach are essential, along with strong communication and data-entry accuracy.

Qualifications

• High school diploma or GED required.
• Prior receptionist, administrative, or guest service experience preferred.
• Automotive dealership or body shop experience is a plus.
• Experience with dealership management systems (DMS) preferred.

Responsibilities

• Greet guests in person and over the phone.
• Answer calls, direct inquiries, and provide basic information regarding repair services.
• Schedule repair appointments and coordinate with estimators and body shop staff.
• Provide guests with repair status updates and general information.
• Enter and update guest and vehicle information in the DMS.
• Maintain and organize repair orders, guest files, and office records.
• Assist with billing, invoices, insurance paperwork, and general administrative tasks.
• Communicate effectively with technicians, estimators, insurance companies, and vendors.

Skills

Communication skills

Guest service

Organization

Multitasking

Attention to detail

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

DMS (Dealership Management Systems)

Job description

The Body Shop Collision Center in Tampa seeks a friendly Receptionist to be the first point of contact for guests, answering phones, greeting visitors, and scheduling appointments.

In a fast-paced automotive setting, you will manage guest information in the DMS, assist with billing and insurance paperwork, and coordinate with estimators and shop staff.

Professionalism, organization, and a customer‑oriented approach are essential, along with strong communication and data-entry accuracy.