Body Shop Receptionist

Fermanfordclearwater; Tampa (FL); Hybrid; USD 19,000 - 25,000; Full time

Job summary

The Body Shop Collision Center in Tampa seeks a friendly Receptionist to be the first point of contact for guests, answering phones, greeting visitors, and scheduling appointments.

In a fast-paced automotive setting, you will manage guest information in the DMS, assist with billing and insurance paperwork, and coordinate with estimators and shop staff.

Professionalism, organization, and a customer‑oriented approach are essential, along with strong communication and data-entry accuracy.

Qualifications

• High school diploma or GED required.
• Prior receptionist, administrative, or guest service experience preferred.
• Automotive dealership or body shop experience is a plus.
• Experience with dealership management systems (DMS) preferred.

Responsibilities

• Greet guests in person and over the phone.
• Answer calls, direct inquiries, and provide basic information regarding repair services.
• Schedule repair appointments and coordinate with estimators and body shop staff.
• Provide guests with repair status updates and general information.
• Enter and update guest and vehicle information in the DMS.
• Maintain and organize repair orders, guest files, and office records.
• Assist with billing, invoices, insurance paperwork, and general administrative tasks.
• Communicate effectively with technicians, estimators, insurance companies, and vendors.

Skills

Communication skills

Guest service

Organization

Multitasking

Attention to detail

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

DMS (Dealership Management Systems)

Job description

Description

The Body Shop Receptionist serves as the first point of contact for guests visiting or contacting the collision repair center. This position provides administrative and guest service support by answering phones, scheduling appointments, coordinating repair updates, and assisting with office duties. The ideal candidate is professional, organized, and guest-focused, with the ability to manage multiple tasks in a fast-paced automotive environment.

Position Summary

The Body Shop Receptionist serves as the first point of contact for guests visiting or contacting the collision repair center. This position provides administrative and guest service support by answering phones, scheduling appointments, coordinating repair updates, and assisting with office duties. The ideal candidate is professional, organized, and guest-focused, with the ability to manage multiple tasks in a fast-paced automotive environment.

Essential Duties and Responsibilities

• Greet guests in a professional and courteous manner, both in person and over the phone.
• Answer incoming calls, direct inquiries, and provide basic information regarding repair services.
• Schedule repair appointments and coordinate with estimators and body shop staff.
• Provide guests with repair status updates and general information.
• Enter and update guest and vehicle information in dealership systems (DMS).
• Maintain and organize repair orders, guest files, and office records.
• Assist with billing, invoices, insurance paperwork, and general administrative tasks.
• Communicate effectively with technicians, estimators, insurance companies, and vendors.
• Monitor and respond to voicemail, email, and guest inquiries in a timely manner.
• Support office supply inventory and maintain a clean reception area.
• Ensure confidentiality of guest and dealership information.
• Perform additional administrative duties as assigned by management.

Requirements

Qualifications

• Strong communication and guest service skills.
• Professional appearance and positive, friendly demeanor.
• Excellent organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and documentation.
• Proficiency in Microsoft Office Suite and basic computer systems.
• Ability to work in a fast-paced environment with frequent interruptions.
• Basic understanding of automotive or collision repair operations preferred.
• Ability to remain calm and professional when handling customer concerns.

Education and Experience

• High school diploma or GED required.
• Prior receptionist, administrative, or guest service experience preferred.
• Automotive dealership or body shop experience is a plus.
• Experience with dealership management systems (DMS) preferred.

Physical Requirements

• Prolonged periods of sitting and working at a desk.
• Frequent use of hands for typing, phone handling, and office equipment operation.
• Ability to occasionally stand, walk, and lift up to 20 pounds.
• Ability to communicate effectively in person, over the phone, and electronically.
• Visual ability to read documents and computer screens.

Work Environment

Office-based position within a fast-paced automotive body shop environment. Frequent interaction with customers, employees, insurance representatives, and vendors. Moderate noise levels and frequent interruptions are common, with occasional extended hours based on operational needs.

Equal Employment Opportunity Statement

The Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for this position. Management reserves the right to modify, add, or remove duties and assign other responsibilities as necessary.