Auto Body Shop Front Desk Coordinator

Ferman Motor Car Company INC; Tampa (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Ferman Motor Car Company INC in Tampa, FL, seeks a Body Shop Receptionist to greet guests, answer calls, schedule repairs, and coordinate updates in a busy collision repair center.

This office-based role requires professional communication, strong organization, and accuracy in data entry; you will work with estimators, technicians, and vendors, maintain files, and support billing and insurance paperwork.

Qualifications

• Professional communication and guest service skills.
• Excellent organizational abilities and attention to detail.
• Proficiency with Microsoft Office and basic computer systems.

Responsibilities

• Greet guests professionally in person and by phone.
• Answer calls, direct inquiries, and provide basic information on services.
• Schedule repair appointments and coordinate with estimators and body shop staff.
• Provide guests with repair status updates and general information.
• Enter and update guest and vehicle information in dealership systems (DMS).
• Maintain and organize repair orders, guest files, and office records.
• Assist with billing, invoices, and insurance paperwork.
• Communicate with technicians, estimators, insurance companies, and vendors.
• Monitor voicemail, email, and guest inquiries and respond in a timely manner.
• Support office supply inventory and maintain a clean reception area.

Skills

Guest service

Communication

Organizational skills

Data entry

Microsoft Office

Multitasking

DMS familiarity

Education

High school diploma or GED

Tools

MS Office

DMS

Job description

Ferman Motor Car Company INC in Tampa, FL, seeks a Body Shop Receptionist to greet guests, answer calls, schedule repairs, and coordinate updates in a busy collision repair center.

This office-based role requires professional communication, strong organization, and accuracy in data entry; you will work with estimators, technicians, and vendors, maintain files, and support billing and insurance paperwork.