Body Shop Administrator / Receptionist

Bell Ford Inc.; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Bell Ford Body Shop is seeking a professional, customer-focused Receptionist to join a fast-paced service environment in Phoenix. The role emphasizes accurate records, courteous help for customers, and collaboration with estimators and management.

Responsibilities include handling calls, updating repair orders, processing payments, and maintaining shop software records with CCC ONE, ARMS, and other systems. A high school diploma and at least one year in a body shop setting are required.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year of experience in a similar role within a body shop environment.
• Cash handling and accurate, efficient typing skills are essential.
• Excellent communication and customer service skills are required.
• Strong attention to detail and ability to work in a fast-paced environment.
• General computer proficiency and the ability to learn new systems.
• Experience with Reynolds and Reynolds software is preferred.

Responsibilities

• Answer incoming phone calls and provide outstanding customer service.
• Open, update, and close repair orders.
• Process customer payments and handle daily deposits.
• Collect customer information and provide repair status updates.
• Maintain accurate records in CCC ONE, ARMS, and body shop management software.
• Track customer satisfaction surveys and delivery date commitments.
• Coordinate with insurance companies and schedule estimate appointments.
• Ensure repair order documentation is complete and compliant with company guidelines.

Skills

Attention to detail

Customer service

Cash handling

Typing

Basic math

Computer literacy

Prioritization

Education

High school diploma or equivalent

Tools

Reynolds and Reynolds

CCC ONE

ARMS

Job description

Pay: $16.00 - $22.00 per hour (DOE)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Weekends Off: Closed Saturdays and Sundays

About The Position

At Bell Ford Body Shop, we're more than just a repair facility. We're a team driven by excellence, collaboration, and exceptional customer experience. We value every team member's contribution, encourage continuous improvement, and place our customers at the center of everything we do.

We are seeking a professional, organized, and customer-focused Receptionist who enjoys helping people and thrives in a fast-paced environment. If you take pride in your work and want to be part of a supportive team, we'd love to meet you.

Requirements

• Strong attention to detail
• Ability to prioritize tasks in a fast-paced environment
• Excellent communication and customer service skills
• Cash handling experience
• Accurate and efficient typing skills
• Basic math skills
• General computer proficiency and ability to learn new systems
• High school diploma or equivalent
• Must be at least 18 years old
• Minimum of 1 year of experience in a similar role within a body shop environment
• Experience with Reynolds and Reynolds software preferred

Responsibilities

• Answer incoming phone calls and provide outstanding customer service
• Open, update, and close repair orders
• Process customer payments and handle daily deposits
• Collect customer information and provide repair status updates
• Maintain accurate records in CCC ONE, ARMS, and body shop management software
• Track customer satisfaction surveys, event logs, and delivery date commitments
• Review open repair orders daily with estimators and update production status
• Coordinate with insurance companies and schedule estimate appointments
• Ensure repair order documentation is complete and compliant with company guidelines
• Collaborate with management, estimators, and support teams to improve operations and customer satisfaction
• Assist with accounts receivable processes alongside accounting personnel
• Maintain a clean, professional, and welcoming customer lobby

Pre-Employment Requirements

• Valid Driver's License with a satisfactory driving record
• Successful completion of a background check and drug screening

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Voluntary life insurance
• Employer-paid basic life insurance
• 401(k) with company match
• Employee discounts
• Wellness programs
• Paid sick time
• Paid vacation time

Equal Opportunity Employer

Bell Ford is an Equal Opportunity Employer and Drug-Free Workplace. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.