Bodily Injury Claims Specialist — Growth & Training

Liberty Mutual Fire Insurance Co.; Plano (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. in Plano, TX seeks a Bodily Injury Claims Specialist to investigate, manage and resolve Bodily Injury claims directly with injured parties, while assisting in service to policyholders.

The role requires strong communication and analytical skills, with heavy emphasis on proactive contact and early settlement offers. The position involves in-office attendance, with 2 days per month required after initial virtual training, and potential additional days for

Qualifications

• Strong written and oral communication skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Customer service experience preferred.
• Growth mindset; adapts well to change including new standard work and new tools.
• Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred.
• Liability experience or policy and claims knowledge preferred.
• Bachelor’s degree preferred.

Responsibilities

• Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels.
• Pursues proactive contact with injured parties through various means to connect, listen, empathize and make early settlement offers when appropriate.
• Identifies potential suspicious claims and refers to SIU; identifies opportunities for third party subrogation.
• Communicates with policyholders, witnesses, and claimants to gather information and advises on proper course of action; handles inquiries by letter, phone, and SMS.
• Ensures adequacy of reserves and maintains security of financial processing of claims.
• Keeps files updated with clear documentation of investigations, evaluations and negotiations throughout the claim life cycle.

Skills

Communication skills

Interpersonal skills

Analytical skills

Negotiation skills

Customer service

Growth mindset

Liability knowledge

Education

Bachelor’s degree preferred

Job description

Liberty Mutual Fire Insurance Co. in Plano, TX seeks a Bodily Injury Claims Specialist to investigate, manage and resolve Bodily Injury claims directly with injured parties, while assisting in service to policyholders.

The role requires strong communication and analytical skills, with heavy emphasis on proactive contact and early settlement offers. The position involves in-office attendance, with 2 days per month required after initial virtual training, and potential additional days for