Bodily Injury Claims Adjuster — Hybrid

Liberty Mutual Insurance; Suwanee (GA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Casualty Claims Adjuster, Attorney Represented to investigate, manage and resolve Bodily Injury claims. The role requires interfacing with injured parties and policyholders, and may involve occasional in-office requirements within a hybrid arrangement.

The position emphasizes strong communication, analytical and negotiation abilities, with preferred liability/claims knowledge and licensing readiness.

Qualifications

• Strong written and oral communication skills are required.
• Good interpersonal, analytical, investigative, and negotiation skills are required.
• Growth mindset; adapts well to change including new standard work and new tools.
• Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred.
• Liability experience or policy and claims knowledge preferred.
• Bachelor’s degree preferred.
• Ability to obtain proper licensing as required.

Responsibilities

• Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels.
• Pursues proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action. Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Makes effective use of loss management tools and techniques to ensure accuracy in decision making.
• Keeps files updated with clear documentation for ease in understanding the status of investigations, evaluations and negotiations throughout the claim life cycle.

Skills

Communication

Interpersonal skills

Analytical thinking

Investigative skills

Negotiation skills

Adaptability

Licensing knowledge

Education

Bachelor’s degree

Job description

Liberty Mutual Insurance is seeking a Casualty Claims Adjuster, Attorney Represented to investigate, manage and resolve Bodily Injury claims. The role requires interfacing with injured parties and policyholders, and may involve occasional in-office requirements within a hybrid arrangement.

The position emphasizes strong communication, analytical and negotiation abilities, with preferred liability/claims knowledge and licensing readiness.