Bodily Injury Claims Advocate — Growth & Training

Liberty Mutual Insurance; Florida; On-site; USD 62,000 - 98,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Bodily Injury Claims Specialist for its Personal Lines Casualty team. The role involves investigating, managing, and resolving Bodily Injury claims directly with injured parties and assisting policyholders.

You will join a high-performing culture focused on continuous improvement, adaptability, and talent development, with training and a structured growth path. A start date is noted with in-office requirements during the initial period.

Qualifications

• Strong written and verbal communication required.
• Good interpersonal, analytical, investigative, and negotiation skills.
• Growth mindset; adapts to change including new standard work and new tools.
• Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred.
• Liability experience or policy and claims knowledge preferred.
• Ability to obtain proper licensing as required.

Responsibilities

• Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels.
• Pursues proactive contact with injured parties through various means to connect, listen, and make early settlements when appropriate.
• Identifies potential suspicious claims and refers to SIU; considers third-party subrogation opportunities.
• Communicates with policyholders, witnesses, and claimants to gather information and directs tasks; responds to written, phone, and SMS inquiries.
• Ensures adequacy of reserves and security of financial processing of claims.
• Keeps files updated with clear documentation throughout the claim life cycle.

Skills

Strong written and oral comms

Interpersonal skills

Analytical skills

Investigative skills

Negotiation skills

Growth mindset

Adaptability

Basic liability knowledge

Education

Bachelor’s degree preferred

Job description

Liberty Mutual Insurance is seeking a Bodily Injury Claims Specialist for its Personal Lines Casualty team. The role involves investigating, managing, and resolving Bodily Injury claims directly with injured parties and assisting policyholders.

You will join a high-performing culture focused on continuous improvement, adaptability, and talent development, with training and a structured growth path. A start date is noted with in-office requirements during the initial period.