Boarding & Veterinary Receptionist

Canine Country Club; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

HSA

FSA

Paid time off

529 Savings Plan

Life Insurance

401k

Paternal Leave

Paid Holiday

Job summary

Canine Country Club and Wellness Center in Dallas seeks a friendly receptionist to be the first and last contact for clients and their pets. You will provide outstanding client service, manage scheduling, payments, and communications, and support veterinary staff with accurate information.

Ideal candidates have attention to detail, strong communication skills, and a willingness to assist the team in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail is essential.
• Excellent written and verbal communication skills.
• Willingness to assist staff and work as a team.

Responsibilities

• Greet clients and pets with enthusiasm.
• Answer phones promptly and professionally; screen and route calls.
• Proficient in our veterinary practice-management software.
• Receive and transmit emails and social media messages.
• Take and deliver accurate messages to staff promptly.
• Document discussion details in medical records.
• Coordinate with doctors and technical staff for medical care.
• Explain services and answer client questions thoroughly.
• Schedule appointments per guidelines.
• Handle payments and end-of-day finances.
• Maintain cleanliness of reception areas.
• Collect intake paperwork and signatures.
• Coordinate care and reservations between Ranch Retreat and Dallas facility.

Skills

Attention to detail

Communication skills

Multitasking

Teamwork

Education

High school or equivalent

Tools

Vet reservation software

Job description

• Health insurance
• Vision insurance
• HSA
• FSA
• Paid time off
• 529 Savings Plan
• Life Insurance
• 401k
• Paternal Leave
• Paid Holiday

Position Summary:

Canine Country Club and Wellness Center is a dual-location boarding, grooming and wellness center. We are looking for a professional receptionist to be a part of this unique business. Because you are the first and last contact for our clients, you are the key to creating lasting impressions. If you have a passion for people and their pets with extraordinary client service skills and communication, outstanding computer abilities, accurate financial skills, and a consistently positive attitude we would love to have you as part of our team.

Responsibilities:

• Greet clients and pets with enthusiasm
• Answer phones promptly and professionally; screen and route calls
• Be proficient in using our veterinary practice-management software
• Receive and transmit emails, and social media direct messages
• Take and deliver accurate messages promptly to appropriate staff
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
• Coordinate with doctors and technical staff for complete medical care
• Discuss services provided and answer client questions thoroughly
• Schedule appointments according to guidelines
• Handling payments and end of day finances
• Maintain cleanliness of client and reception areas
• Discuss and have clients sign intake paperwork
• Coordinate logistics between our Ranch Retreat and our Dallas facility regarding guest care and reservations

Requirements:

• High school or equivalent (Required)
• Experience in veterinary reservation software or equivalent(Preferred)
• Strong attention to detail
• Ability and willingness to assist staff
• Ability to prioritize and multitask
• Excellent written and verbal communication skills