BMW Service Consultant

Chapman Automotive Group; Chandler (AZ); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Uncapped Commission

Career growth opportunities

Team-oriented workplace

Employee discounts

Volunteer opportunities

Closed on Sundays

Onsite wellness support

Job summary

Chapman BMW Chandler in Chandler, AZ is seeking a Service Consultant to be the primary contact for service customers, guiding them through maintenance and repair needs with clear communication and a focus on satisfaction.

You will excel in a fast-paced environment, representing a luxury brand, coordinating with technicians, and delivering accurate estimates while maintaining a professional appearance.

Qualifications

• Minimum 3 years of Service Consultant experience with a luxury automotive brand.
• Strong customer service and relationship-building skills.
• Professional and presentable appearance while representing the company.
• Excellent communication and interpersonal abilities.
• Proven ability to manage time, prioritize tasks, and stay organized.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Greet customers in the service drive, confirm scheduled services, and document vehicle concerns.
• Serve as the primary point of contact throughout the service process.
• Explain maintenance needs and technician recommendations in a clear, professional manner.
• Provide repair estimates, obtain customer approvals, and process payments.
• Monitor repair progress and keep customers informed of timelines and costs.
• Coordinate with technicians and internal teams to ensure efficient workflow.
• Build lasting customer relationships through exceptional service and communication.

Skills

Customer service

Relationship-building

Communication

Time management

Organization

Job description

Job Title: BMW Service Consultant

Company: Chapman BMW Chandler

Location: 7455 W Orchid Ln, Chandler, AZ 85226

Schedule: Monday-Saturday | 8am-9pm | Shifts Vary

Pay: Commission-Based | Uncapped Earning Potential

About The Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Our Chapman BMW Chandler location is hiring a Service Consultant to join our team. We’re looking for a customer-focused, driven professional who thrives in a fast-paced environment and is passionate about delivering an exceptional client experience. In this role, you will serve as the primary point of contact for service customers, guiding them through their vehicle’s maintenance and repair needs while ensuring clear communication and satisfaction throughout the process.

Responsibilities

• Greet customers in the service drive, confirm scheduled services, and document vehicle concerns
• Serve as the primary point of contact throughout the service process
• Explain maintenance needs and technician recommendations in a clear, professional manner
• Provide repair estimates, obtain customer approvals, and process payments
• Monitor repair progress and keep customers informed of timelines and costs
• Coordinate with technicians and internal teams to ensure efficient workflow
• Build lasting customer relationships through exceptional service and communication

Qualifications

• Minimum 3 years of Service Consultant experience with a luxury automotive brand
• Strong customer service and relationship-building skills
• Professional and presentable appearance while representing the company
• Excellent communication and interpersonal abilities
• Proven ability to manage time, prioritize tasks, and stay organized
• Self-motivated with a drive to meet performance goals
• Valid driver’s license with a clean driving record
• Ability to pass a background check and drug screening

Compensation & Perks

• Competitive Pay: Uncapped Commission | $80k+
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support