Portfolio Manager

Chapman-BMW-On-Camelback-1; Phoenix (AZ); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Uncapped commission

Career growth

Team-oriented workplace

Employee discounts

Volunteer opportunities

Closed on Sundays

Job summary

Chapman BMW on Camelback in Phoenix, AZ is seeking a confident, customer-focused Portfolio Manager to nurture and grow an existing customer base. You will identify upgrade and purchase opportunities, coordinate with sales and service teams, and guide customers through the decision process with an exceptional, personalised experience.

The role emphasizes proactive follow-up, relationship-building, and long-term retention, with uncapped commission opportunities and a collaborative, team-driven

Qualifications

• Previous sales experience required.
• Automotive sales experience strongly preferred.
• CRM experience preferred.
• Former service advisor experience a plus.
• Bilingual in Spanish a plus.
• Strong relationship-building and customer retention skills.
• Ability to confidently approach customers and initiate conversations.
• Self-motivated with the ability to consistently follow up and manage a portfolio of customers.
• Strong verbal and written communication skills.
• Working knowledge of computer systems and windows-based applications with the ability to quickly learn new systems.
• Ability to stand for extended periods of time and safely drive or move vehicles.
• Valid driver's license with a clean driving record.
• Ability to pass a drug screen.

Responsibilities

• Manage a portfolio of existing customers through consistent phone, text, and email follow-up, identifying vehicle purchase, upgrade, trade-in, equity, and lease-end opportunities.
• Build and maintain long-term customer relationships by understanding customer needs, providing personalized recommendations, and creating opportunities for repeat and referral business.
• Work with customers in both the sales and service departments to identify opportunities to purchase, lease, upgrade, or replace their current vehicle.
• Partner with sales management, service advisors, and technicians to evaluate customer needs, address concerns, and present appropriate vehicle or replacement options.
• Manage vehicle orders, customer specifications, lease terminations, and delivery communications throughout the sales process.
• Monitor customer vehicle ownership cycles and proactively follow up to maximize customer retention and identify future sales opportunities.
• Maintain accurate customer information, follow-up activity, and sales opportunities within the dealership CRM and related systems.
• Assist with other duties as assigned.

Skills

Sales experience

Automotive sales

Relationship building

Initiate conversations

Follow-up portfolio

Verbal and written communication

Drug screening

Driver's license

Stand for long periods

Bilingual in Spanish

Strong customer retention

Self-motivation

CRM experience

Tools

CRM software

Windows-based systems

Job description

Job Title: Portfolio Manager
Company: Chapman BMW on Camelback
Address: 830 E Camelback Rd, Phoenix, AZ 85014
Schedule: 5-day workweek; Sundays + one weekday off. Rotating Shifts may include 8am-5pm, 10am-7pm, or 12pm-8pm
Pay: Uncapped Commission

About the Company

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

About the Role

Chapman BMW on Camelback is seeking a confident, customer-focused sales professional to join our team as a Portfolio Manager. This position is responsible for building and maintaining relationships with existing customers, identifying vehicle upgrade and purchase opportunities, and helping customers make informed decisions about their current and future vehicle needs.

The ideal candidate is comfortable initiating conversations, consistently following up with customers, and developing long-term relationships. This role works closely with our sales, service, and management teams to create opportunities while providing the exceptional customer experience expected from Chapman BMW on Camelback.

Responsibilities

• Manage a portfolio of existing customers through consistent phone, text, and email follow-up, identifying vehicle purchase, upgrade, trade-in, equity, and lease-end opportunities
• Build and maintain long-term customer relationships by understanding customer needs, providing personalized recommendations, and creating opportunities for repeat and referral business
• Work with customers in both the sales and service departments to identify opportunities to purchase, lease, upgrade, or replace their current vehicle
• Partner with sales management, service advisors, and technicians to evaluate customer needs, address concerns, and present appropriate vehicle or replacement options
• Manage vehicle orders, customer specifications, lease terminations, and delivery communications throughout the sales process
• Monitor customer vehicle ownership cycles and proactively follow up to maximize customer retention and identify future sales opportunities
• Maintain accurate customer information, follow-up activity, and sales opportunities within the dealership CRM and related systems
• Assist with other duties as assigned

Qualifications

• Previous sales experience required
• Automotive sales experience strongly preferred
• CRM experience preferred
• Former service advisor experience a plus
• Bilingual in Spanish a plus
• Strong relationship-building and customer retention skills
• Ability to confidently approach customers and initiate conversations
• Self-motivated with the ability to consistently follow up and manage a portfolio of customers
• Strong verbal and written communication skills
• Working knowledge of computer systems and windows-based applications with the ability to quickly learn new systems
• Ability to stand for extended periods of time and safely drive or move vehicles
• Valid driver's license with a clean driving record
• Ability to pass a drug screen

Compensation & Perks

• Competitive Pay: Uncapped Commission
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays