BMW/MINI Service Advisor: Elevate Guest Experience

Asbury; Boston (MA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Medical insurance

Vision insurance

Dental insurance

401k with company match

Job summary

Asbury's BMW/MINI Boston location seeks an energetic, customer-focused Automotive Service Advisor to drive guest experiences and growth in service revenue. You will present and sell needed products and services while adhering to maintenance schedules and manufacturer requirements.

The role requires at least basic automotive service advisory experience, a valid driver’s license, and the ability to pass pre-employment screening.

Qualifications

• Previous automotive Service Advisor experience heavily preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer CSI at or above Asbury's goals
• Comply with all laws and company policy regarding safeguarding information and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred

Job description

Asbury's BMW/MINI Boston location seeks an energetic, customer-focused Automotive Service Advisor to drive guest experiences and growth in service revenue. You will present and sell needed products and services while adhering to maintenance schedules and manufacturer requirements.

The role requires at least basic automotive service advisory experience, a valid driver’s license, and the ability to pass pre-employment screening.