Premium Automotive Service Advisor – Luxury Experience

Swickard Auto Group; Lynnwood (WA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and supplemental cover

Paid time off and holidays

BMW manufacturer and product training

Employee vehicle purchase and service

Job summary

BMW of Lynnwood, part of Swickard Auto Group, is hiring several service advisors to deliver guest experiences from write-up to delivery for a premium luxury brand. You will translate repair details into clear communication, build accurate estimates, and coordinate with technicians and parts to keep workflows on schedule.

We seek candidates with 1+ year of franchised dealership service advisory experience, preferably BMW or European brand exposure, and a track record of high CSI/NPS scores.

Qualifications

• 1+ year of service advisor experience in a franchised dealership.
• BMW or European brand experience strongly preferred.
• Track record of strong CSI and NPS scores and repeat guest relationships.
• Reynolds & Reynolds or CDK experience preferred.
• Clear, composed communicator who builds trust quickly.
• Able to manage high volume accurately without losing attention to detail or the guest experience.

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a premium pickup and delivery experience consistent with the BMW brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent BMW of Lynnwood with the professionalism, expertise, and genuine hospitality the brand demands

Skills

Hospitality mindset

Clear communicator

Attention to detail

High volume management

Guest service

Customer service

Tools

Reynolds & Reynolds

CDK

Job description

BMW of Lynnwood, part of Swickard Auto Group, is hiring several service advisors to deliver guest experiences from write-up to delivery for a premium luxury brand. You will translate repair details into clear communication, build accurate estimates, and coordinate with technicians and parts to keep workflows on schedule.

We seek candidates with 1+ year of franchised dealership service advisory experience, preferably BMW or European brand exposure, and a track record of high CSI/NPS scores.