BMC Remedy Developer

Machine Intelligence Technologies, LLC; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Machine Intelligence Technologies, LLC in Tampa, FL is seeking a Remedy ARSystem developer to design, implement, and support a custom Remedy environment with Helix migration planning and Oracle-backed data services.

The role requires collaboration with multiple teams to deliver incident management, integration with CRM and billing systems, and analytics through Splunk in a fast-paced setting.

Qualifications

• Experience with BMC Remedy ARSystem v20.02+ development and Helix migration tasks.
• Proficient in REST and JSON APIs for integration.
• Oracle 19c+ database development and support required.
• Strong collaboration in fast-paced environments with development staff.

Responsibilities

• Develop and implement Remedy ARSystem enhancements and interfaces.
• Support and administer the Remedy environment in a mixed Windows/Linux infrastructure.
• Contribute to migration planning from Helix v20.x to v25.
• Integrate Remedy with CRM, Billing, Inventory, and telemetry systems to provide a 360-degree view of assets.

Skills

Remedy ARSystem

Helix migration

REST API

Python

Bash/Perl

Splunk

Tools

Oracle

Splunk

BMC Remedy

Job description

BMC Remedy ARSystem v20.02+ development, design, and implementation

Helix progressive views - building new interfaces as well as reconstructing legacy UI forms to progressive views

Administrative configurations and support including: Full text search, email integration (EWS), user administration

Oracle v19c + database development and support

Development languages and frameworks: REST, JSON, Python, Bash, Perl

Splunk monitoring and configurations

Soft Skills:

Excellent verbal and written communication skills required

Fast paced dynamic custom Remedy environment requires collaboration with other development staff members.

The Support Process Automation team is responsible for the architecture, development, and support of a custom implementation of BMC Remedy 20.02 environment running within an RHEL 8 and Oracle based infrastructure.

The team is working towards a migration to Helix v25 with infrastructure having been stood up and BMC Helix instantiated.

The primary focus of the implementation is to provide Incident Management to frontline support technicians to Spectrum's Mid-Market and Large Business sector.

Our custom application has key integrations with many systems (CRM, Billing, Inventory and telemetry) to provide a customer 360-degree view of physical and logical assets related to any particular Spectrum Business customer.

In addition to Incident Management, the development team has constructed many custom modules within the Remedy framework that provide billing and sales support to employees within the company as well as data analytics and custom reporting.

MACHINE INTELLIGENCE TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. MACHINE INTELLIGENCE TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will MACHINE INTELLIGENCE TECHNOLOGIES LLC require in a posting or otherwise U.S.~citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to com- ?