Senior BMC Remedy / Helix ITSM Developer

IT Labs; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Paid Time Off

Long-term collaboration with IT Labs

Remote position (US-based)

Job summary

IT Labs is seeking a Senior BMC Remedy/Helix ITSM Developer to join a client project focused on enterprise billing and financial workflows. You will develop, configure, and optimize workflows and integrations with ERP systems, ensuring accurate data flows.

You’ll troubleshoot complex billing processes, support fiscal year-end activities, and build dashboards within Remedy/Helix ITSM while collaborating with technical and business stakeholders in a remote, US-based setting.

Qualifications

• 3–5+ years of hands-on experience with BMC Remedy or BMC Helix ITSM development and configuration.
• Experience configuring billing, invoicing, or financial workflows.
• Strong experience troubleshooting complex workflow failures and system integrations.
• Experience with ERP systems integrations.
• Experience with financial data structures and chartfields.
• Bachelor's degree in CS/IT/MIS or related field.

Responsibilities

• Develop, configure, and maintain workflows within BMC Remedy / BMC Helix ITSM.
• Support billing and invoicing workflows and automation.
• Troubleshoot billing tasks and workflow failures; identify root causes and reprocess.
• Analyze issues with financial data structures and chartfields.
• Maintain integrations between Remedy/Helix and ERP systems.
• Update billing logic and automation rules as requirements change.
• Support billing-rate changes and fiscal year-end activities.
• Develop and modify dashboards within Remedy / Helix ITSM.
• Investigate production issues and stabilize workflows under deadlines.
• Document configurations, troubleshooting procedures, and solutions.
• Participate in knowledge-transfer with technical and business stakeholders.

Skills

BMC Remedy/Helix

Billing workflows

Troubleshooting

ERP integrations

Documentation

Education

Bachelor's degree in CS/IT/MIS

Tools

PeopleSoft

INFORMS

Job description

At IT Labs, we are looking for a Senior BMC Remedy / Helix ITSM Developer to join a client project focused on supporting and improving enterprise billing and financial workflows.

This role is ideal for someone with strong hands-on experience developing and configuring BMC Remedy or BMC Helix ITSM, particularly in environments where ITSM workflows integrate with financial or ERP systems.

You will work on troubleshooting complex billing workflows, improving automation and system configurations, supporting financial close activities, and ensuring reliable end-to-end processing across integrated systems.

What You'll Do

• Develop, configure, and maintain workflows within BMC Remedy / BMC Helix ITSM.

• Support and improve billing and invoicing-related workflows and automation.

• Troubleshoot failed billing tasks and workflow processes, identify root causes, and manage successful reprocessing.

• Analyze issues involving financial data structures and chartfields.

• Maintain and improve integrations between Remedy/Helix and external ERP systems.

• Update billing logic, workflow configurations, and automation rules as business requirements change.

• Support billing-rate changes and system preparation related to fiscal year-end and financial close activities.

• Develop and modify dashboards within Remedy / Helix ITSM.

• Investigate production issues and help stabilize workflows in time-sensitive environments.

• Document system configurations, workflow changes, troubleshooting procedures, and technical solutions.

• Participate in knowledge-transfer activities and collaborate with technical and business stakeholders.

What We're Looking For

• 3–5+ years of hands-on experience with BMC Remedy or BMC Helix ITSM development and configuration.

• Practical experience developing or supporting billing, invoicing, or financial workflows.

• Strong experience troubleshooting complex workflow failures and system integrations.

• Experience working with financial data structures and chartfields.

• Experience integrating Remedy / Helix ITSM with ERP systems.

• Experience with PeopleSoft and/or INFORMS is highly desirable.

• Strong understanding of workflow automation, configuration, and business rules.

• Experience supporting systems during financial close or fiscal year-end activities.

• Experience with databases, reporting, and data analysis.

• Strong problem-solving and root-cause analysis skills.

• Ability to work effectively in environments with strict deadlines and business-critical processes.

• Excellent written and verbal communication skills.

• Strong technical documentation skills.

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field.

What You'll Bring to the Team

You are someone who enjoys going beyond simply resolving a ticket. You can trace a failed workflow across systems, understand where and why it failed, implement the appropriate fix, and make sure the process completes successfully.

You are comfortable working with both technical teams and business stakeholders, particularly when dealing with business-critical financial processes and tight fiscal deadlines.

Working Conditions

• Remote position, open only to candidates based in the United States.

• U.S. citizenship is required for this engagement.

• Engagement is offered on an Individual Contractor or B2B contract basis.

• Paid Time Off (PTO) is included as part of the engagement.

• Full-time commitment, working in alignment with the client's business hours and project needs.

• Long-term collaboration with IT Labs, working directly with an enterprise client environment.

Our values

We are a company that seeks the best for both our employees and clients, reaching beyond expectations in turning dreams into reality. Our way of working is rooted in our core values (Integrity, Excellence, Proactivity, Innovation, and People), with an expectation that our future colleagues will make these their second nature in their everyday work and life. We don’t ask for perfection, but we do appreciate people motivated to better themselves in every conceivable aspect.

About IT Labs

Founded in 2005, IT Labs is an international software tech company, specializing in purpose and process-driven teams for high-performance, innovation, transformation, and efficiency. Our HQ is in Palm Beach Gardens, Florida, and we have teams around the world - the UK, the Netherlands, Brazil, Argentina, Serbia, Croatia, BIH, Montenegro, North Macedonia, and the Middle East. We are constantly growing, and we would love for you to become part of our team!