Blood Collections Team Lead

Global Roles; Indianapolis (IN); Hybrid; USD 60,000 - 82,000; Full time

Job summary

The Blood Collections Team Lead at American Red Cross donor center leads and mentors blood collection staff, performs phlebotomy duties, and ensures regulatory compliance.

This role involves coaching, customer service, and operational leadership in a setting that supports mobile operations across collection sites; requires flexibility for early mornings, late nights, weekends, and holidays.

Qualifications

• Associates Degree or equivalent combination of education and related experience.
• Minimum of 1 year leadership experience in environments with public interaction.
• Phlebotomy experience is preferred.
• Customer service, effective verbal communication and public relations skills are required.
• A current valid driver's license and a good driving record may be required.
• Equivalent experience may encompass needlesticks, phlebotomy, and other relevant medical responsibilities.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.
• Basic computer skills are required. Must be proficient with Microsoft office applications.
• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) is preferred.
• Prior leadership experience in a healthcare setting is preferred.

Responsibilities

• Lead the team and drive for results through excellent customer service
• Model professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization
• Work as a lead/charge at donor center when instructed and conduct phlebotomy
• Able to work independently with attention to detail along with the knowledge of daily operations to ensure the blood the team collects meets regulatory requirements
• Work a variable schedule which may include early mornings, late nights, weekends, and holidays

Skills

Phlebotomy

Leadership in Healthcare

Customer Service

Verbal Communication

Public Relations

Needlestick procedures

Medical Assistance

Manual Dexterity

Physical Stamina

Regulatory Compliance

Technical Mentoring

Mobile operations

Driving License

Healthcare Operations

Education

Associates Degree or equivalent combination of education and related experience

Tools

Microsoft Office Suite

Job description

The Blood Collections Team Lead supports mobile operations by leading and mentoring blood collection staff, performing phlebotomy duties, and ensuring regulatory compliance. This role involves coaching, customer service, and operational leadership within the American Red Cross donor center.

Responsibilities

• Lead the team and drive for results through excellent customer service
• Model professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization
• Work as a lead/charge at donor center when instructed and conduct phlebotomy
• Able to work independently with attention to detail along with the knowledge of daily operations to ensure the blood the team collects meets regulatory requirements
• Work a variable schedule which may include early mornings, late nights, weekends, and holidays

Requirements

• Associates Degree or equivalent combination of education and related experience (18 months to four years of work experience in a related field) is required
• Minimum of 1 year leadership experience in environments with public interaction is required
• Phlebotomy experience is preferred
• Customer service experience, effective verbal communication and public relations skills are required
• A current valid driver's license and a good driving record may be required
• LPN or equivalent experience required. Equivalent experience may encompass needlesticks, phlebotomy, and other relevant medical responsibilities
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required
• Basic computer skills are required. Must be proficient with Microsoft office applications
• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) is preferred
• Prior leadership experience in a healthcare setting is preferred

Skills

• Phlebotomy
• Leadership in Healthcare
• Customer Service
• Verbal Communication
• Public Relations
• Needlestick procedures
• Medical Assistance
• Manual Dexterity
• Physical Stamina
• Microsoft Office Suite
• Regulatory Compliance
• Technical Mentoring
• Mobile operations
• Driving License
• Healthcare Operations

Languages

English