Blood Collections Staff - Customer Service

American Red Cross; Preble (WI); Sur place; USD 29 397 - 42 705; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision plans

401(k) with up to 6% company match

Paid time off

Résumé du poste

The American Red Cross is seeking a Phlebotomy Technician in Wisconsin to assist with blood collection, ensuring a welcoming environment for donors. Key responsibilities include connecting with donors, maintaining safety standards, and driving vehicles for equipment setup. Required qualifications include a high school diploma, customer service experience, and effective communication skills. The position offers paid training and opportunities to develop healthcare skills within a humanitarian organization, along with benefits such as medical/dental/vision plans and paid time off.

Qualifications

• Physical ability to lift, push, or pull heavy weights; manual dexterity.
• Experience working on mobile blood drives.
• Valid driver's license with a good driving record.

Responsabilités

• Connect personally with donors and help them understand the impact of their donation.
• Collaborate to create a friendly environment for donors.
• Maintain orientation to ensure collected blood meets safety standards.
• Drive vehicles and set up donation equipment.

Connaissances

Customer service experience

Effective verbal communication skills

Basic computer skills

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Job Overview

The American Red Cross is seeking a Phlebotomy Technician to assist with every step of the blood collection process. This role involves transporting and setting up equipment at local community sites, creating a welcoming environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations for hospitals. Paid phlebotomy training is provided, and the position offers opportunities to grow healthcare skills within a humanitarian organization.

Key Responsibilities

• Connect personally with donors, listening to their stories and helping them understand how impactful their donation is.
• Collaborate with teammates to create a welcoming and friendly environment so donor volunteers feel comfortable returning.
• Maintain detailed orientation throughout the day to ensure collected blood meets goals, regulatory requirements, and can be safely transfused.
• Drive Red Cross vehicles and work with the team to set up and tear down donation equipment; minimum height of 60 inches may be required to operate vehicles.

Standard Schedule

• Staff work a variable schedule that may include early mornings, late nights, weekends, holidays, and overnight travel in some locations.
• Schedule is provided two to three weeks in advance.

Pay Information

• $21.34/hr (Entry-Level)
• $25.81/hr (LPN License)
• $31.00/hr (RN License)

Minimum Qualifications

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• A valid driver’s license with a good driving record.
• Physical ability to lift, push, or pull heavy weights; manual dexterity; ability to sit or stand for long periods; adapt to long, irregular hours and frequent schedule changes.
• Experience working on mobile blood drives, including setting up and tearing down equipment.
• Basic computer skills and proficiency with Microsoft Office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Benefits

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid time off (starting 15 days a year, based on job type and tenure).
• 11 paid holidays, including six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Short- and long-term disability and insurance.
• Service awards and recognition.

The American Red Cross is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, San Diego Fair Chance Ordinance, the California Fair Chance Act, and any other applicable state or local laws.