Blood Collection Staff - Customer Service

Global Roles; Richmond (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid phlebotomy training

Schedule provided 2-3 weeks in advance

Job summary

American Red Cross in Richmond, VA is seeking a Blood Collection Staff member to assist with the blood collection process, interact with donors, and ensure safety procedures are followed.

Paid phlebotomy training is provided. The role supports lifesaving blood donations and requires flexibility for early mornings, weekends, and holidays.

You will work with a team at local collection sites to create a welcoming environment and meet regulatory requirements.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication required.
• Valid driver's license with good driving record.
• Ability to lift and move heavy items and stand for long periods.
• Basic computer skills and proficiency with Microsoft Office.
• Healthcare or phlebotomy experience preferred.

Responsibilities

• Assist with all steps of the blood collection process.
• Transport and set up equipment at collection sites.
• Create a welcoming environment for donors.
• Follow safety procedures to protect donors and staff.
• Explain donation impact to donors.
• Support team to encourage repeat donations.
• Be detail oriented to meet collection goals and regulatory standards.

Skills

Customer Service

Verbal Communication

Valid Driver's License

Manual Dexterity

Physical Strength

Microsoft Office

Basic Computer Knowledge

Phlebotomy

Blood Collection

Safety Procedures

Education

High School Diploma or Equivalent

Job description

The Blood Collection Staff position involves assisting with the blood collection process including donor interaction, equipment setup, and ensuring safety procedures are followed. Paid phlebotomy training is provided, and the role supports the American Red Cross's mission to collect lifesaving blood donations.

Responsibilities

• Utilize healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborate with team to transport and setup equipment at collection sites in local communities
• Create a welcoming and comfortable environment for volunteer donors
• Follow all safety procedures while collecting lifesaving blood donations
• Take time to personally connect with donors and help them understand the impact of their donation
• Collaborate with teammates to create a friendly environment to encourage repeat donations
• Be detail oriented to ensure blood collected meets goals and regulatory requirements
• May drive Red Cross vehicles and work with team to setup and tear down equipment at donation sites
• Work variable schedule including early mornings, late nights, weekends, and holidays
• Schedule provided two to three weeks in advance

Requirements

• High school diploma or equivalent required
• Customer service experience and effective verbal communication skills are required
• A current, valid driver's license with good driving record is required
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs
• Good manual dexterity is required
• Ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required
• Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles
• Basic computer skills are required
• Must be proficient with Microsoft office applications
• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) is preferred
• Prior leadership experience is preferred

Skills

• Customer Service
• Verbal Communication
• Valid Driver's License
• Manual Dexterity
• Physical Strength
• Microsoft Office Suite
• Basic Computer Knowledge
• Phlebotomy
• Blood Collection
• Safety Procedures

Languages

English