Blood Collections Supervisor

American Red Cross; Novi (MI); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401K with up to 6% company match

PTO: Starting 15 days a year

Paid Family Leave

Job summary

The American Red Cross in Novi, Michigan, is seeking a Blood Collection Supervisor to lead a dedicated team in providing exceptional service to donors. This role requires strong leadership skills, a commitment to customer service, and the ability to manage a variable schedule.

Qualified candidates should have prior supervisory experience and be able to maintain effective communication with staff and donors. A starting salary of $60,000/year is offered, with opportunities for growth based on experience.

Qualifications

• Minimum of three years of supervisory/leadership experience.
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include the ability to lift and push heavy weights.

Responsibilities

• Supervise blood collection staff, including training and performance.
• Drive for results and serve others with respect for customer service.
• Connect personally with donors and listen to their stories.

Skills

Customer service

Leadership

Effective verbal communication

Basic computer skills

Education

Bachelor's degree or combination of education and work experience

Job description

Job Description

When you join our team as a Blood Collection Supervisor you will use your leadership, compassion, and customer service skills to lead our blood collection team to going above and beyond, ensuring that all donors have the best experience possible. Supervisors drive for results and serve others with a high level of respect for staff and donors.

Key Responsibilities

• Supervise blood collection staff, including training and performance
• Drive for results and to serve others with a high level of respect for customer service
• Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation
• Contribute to a friendly and fun environment; team up with co‑workers to keep donors coming back again and again

Standard Schedule

• Variable Schedule (mornings, evenings & weekends)
• Rotating Weekends
• To best meet the needs of our donors and community, staff work a variable schedule that may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
• Schedule is provided two to three weeks in advance

Pay Information

• Starting salary $60,000/year. Pay may increase depending on experience

Minimum Qualifications

• Bachelor's degree OR a combination of education and work experience (four to eight years of related work experience) is required
• Minimum of three years of supervisory/leadership experience
• Customer service experience and effective verbal communication skills are required. Ability to discuss procedures and medical issues with patients, families and physicians is needed.
• A current, valid driver's license with a good driving record is required
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods, and adapt to long, irregular hours and frequent schedule changes. Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
• All staff work as a team to set up and tear down equipment required to conduct a mobile blood drive.
• Basic computer skills are desirable

Preferred Qualifications

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience exceeding 3 years in a healthcare setting

Benefits

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year; based on job type and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% company match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.