Blood Collections Supervisor

American Red Cross; Lehi (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401K with company match

Paid Time Off

Job summary

The American Red Cross in Lehi, Utah, seeks a Blood Collection Supervisor to lead our blood collection team and ensure donors have the best experience possible.

You will supervise staff, drive for results, connect with donors, and help maintain a friendly, professional environment. A valid driver's license and flexible schedule are required for this full-time, on-site role.

Qualifications

• Bachelor's degree or a combination of education and work experience (4–8 years) in a related field.
• Minimum of three years of supervisory/leadership experience.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include lifting/pushing/pulling heavy weights and long irregular hours; minimum height may be required for vehicle operation.
• Basic computer skills are desirable.

Responsibilities

• Supervise blood collection staff, including training and performance.
• Drive for results and serve others with a high level of respect for customers.
• Engage with donors, listening to their stories and explaining the value of their donation.
• Contribute to a friendly and professional team environment to encourage repeat donors.

Skills

Supervisory experience

Customer service

Verbal communication

Driver's license

Education

Bachelor's degree

Tools

Basic computer skills

Job description

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW (Job Overview):

When you join our team as a Blood Collection Supervisor you will use your leadership, compassion and customer service skills to lead our blood collection team to going above and beyond ensuring that all donors have the best experience possible. Our Supervisors drive for results and serve others with a high level of respect for our staff and the donors we value.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Supervise blood collection staff, including training and performance
• Drive for results and to serve others with a high level of respect for customer service
• Take the time to personally connect with donors - listen to their stories and help them understand the value of their donation
• Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again

Standard Schedule: (Lehi, Utah)

• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
• Schedule is provided two to three weeks in advance

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Bachelor's degree OR a combination of education and work experience (four to eight years of work experience in a related field) is required
• Minimum of three years of supervisory/leadership experience
• Customer service experience and effective verbal communication skills are required. An ability to effectively discuss procedures and medical issues with patients, families and physicians needed.
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.
• Basic computer skills are desirable

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience exceeding 3 years in a healthcare setting

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental, and Vision plans

• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% company match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.