Blood Collection Staff - Customer Service

American Red Cross; Salt Lake City (UT); On-site; USD 20,400 - 29,055; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(K) with up to 6% company match

Paid Family Leave

Paid Time Off: Starting 15 days a year

Job summary

A nationwide non-profit organization is seeking Blood Collection Staff in Salt Lake City, Utah. This role involves connecting with donors, ensuring their comfort, and adhering to safety standards during blood collection. Candidates must have a high school diploma and customer service experience. Additional qualifications include a valid driver's license and the ability to work in a team. Benefits include medical plans and paid time off. The starting pay rate is $17.95/hour with a sign-on bonus of $3,000.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs.
• All staff work as a team to set up and tear down the equipment required to conduct a mobile blood drive.
• Basic computer skills are required; must be proficient with Microsoft Office applications.

Responsibilities

• Connect with donors and help them understand the impact of their donation.
• Create a welcoming environment for volunteer donors.
• Ensure the blood collected meets goals and regulatory requirements.
• Drive vehicles and manage equipment at donation sites.

Skills

Customer service experience

Effective verbal communication skills

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Job description

Blood Collection Staff - Customer Service

Use Google Chrome or Mozilla Firefox when accessing Candidate Home.

Job Description

Provide paid training with no prior medical experience required.

Key Responsibilities

• Take the time to personally connect with donors, listen to their stories, and help them understand how impactful their donation is.
• Collaborate with teammates to create a welcoming and friendly environment so volunteer donors feel comfortable coming back again and again.
• Be detailed‑oriented throughout the day to ensure the blood you collect meets goals and regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and work with the team to set up and tear down equipment at the donation sites; position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule (Salt Lake City, Utah)

• Varied schedule that may include early mornings, late nights, weekends, holidays; overnight travel may be required in some locations.
• Schedule is provided two to three weeks in advance.

Pay Information

• Starting rate $17.95/hour
• Sign‑on bonus: $3,000.00

Minimum Qualifications

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver’s license with a good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time, and adapt to long, irregular hours and frequent schedule changes. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• All staff work as a team to set up and tear down the equipment required to conduct a mobile blood drive at businesses, schools, and other locations.
• Basic computer skills are required; must be proficient with Microsoft Office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience

Benefits

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• Paid Time Off: Starting 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401(K) with up to 6% company match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Equal Employment Opportunity Statement

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act, and any other applicable state and local laws.