Blood Collection Staff - Customer Service

American Red Cross; Manchester (NH); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401K with up to 6% company match

Paid Family Leave

PTO: Starting 15 days a year

11 paid holidays

Job summary

The American Red Cross in Manchester, NH is looking for team members for blood collection roles that require no prior medical experience. You will utilize customer service skills, assist in transportation and setup, and create a welcoming environment for donors. Paid training is provided. Responsibilities include connecting with donors, maintaining safety standards, and ensuring a positive experience. Benefits include medical plans, 401K matches, paid time off, and flexible spending accounts.

Qualifications

• Current, valid driver's license with a good driving record is required.
• Ability to lift, push or pull heavy weights, sit or stand for long periods.
• All staff work as a team to set up and tear down equipment for mobile blood drives.

Responsibilities

• Connect with donors and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming environment.
• Ensure that the collected blood meets goals and regulatory requirements.
• Drive Red Cross vehicles and manage setup/teardown at donation sites.

Skills

Customer service experience

Effective verbal communication skills

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Job description

Job Description

We provide Paid-Training - no prior medical experience required!

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization.

Key Responsibilities

• Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.


• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.


• Be detail-oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.


• May drive Red Cross vehicles and you will work with the team to set up and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule (Manchester, New Hampshire)

• Variable shift Monday-Friday or Tuesday-Saturday with one additional weekday off


• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.


• Schedule is provided two to three weeks in advance.

Pay Information

• Starting rate: $20.81/hour

Minimum Qualifications

• High school diploma or equivalent is required.


• Customer service experience and effective verbal communication skills are required.


• A current, valid driver's license with a good driving record is required.


• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.


• All staff work as a team to set up and tear down the equipment required to conduct a mobile blood drive.


• Basic computer skills are required. Must be proficient with Microsoft office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)


• Prior leadership experience

Benefits

• Medical, Dental, and Vision plans


• Health Spending Accounts & Flexible Spending Accounts


• PTO: Starting 15 days a year; based on type of job and tenure


• Holidays: 11 paid holidays comprising six core holidays and five floating holidays


• 401K with up to 6% company match


• Paid Family Leave


• Employee Assistance


• Disability and Insurance: Short + Long Term


• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.