Blood Collection Staff – Customer Service

American Red Cross; Waterloo (IA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

HSA/FSA

PTO: 15 days starting

11 paid holidays

401(k) with 6% match

Paid Family Leave

Employee Assistance

Disability Insurance

Job summary

The American Red Cross in Waterloo, IA is hiring a phlebotomist to assist with every step of the blood collection process, ensuring a welcoming donor environment and strict safety procedures. Paid phlebotomy training is provided to grow healthcare skills within the organization.

Responsibilities include connecting with donors, collaborating with teammates, and maintaining accuracy to meet regulatory standards.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver’s license with a good driving record is required.
• Physical requirements may include lifting, pushing or pulling heavy weights, use ramps and stairs, good manual dexterity, sit or stand for long periods, adapt to irregular hours and frequent schedule changes. Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
• All staff work as a team to set up and tear down equipment required for mobile blood drives.
• Basic computer skills are required. Must be proficient with Microsoft Office applications.

Responsibilities

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detail oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and work with the team to set up and tear down equipment at the donation sites. The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Skills

Customer service

Verbal communication

Microsoft Office

Education

High school diploma or equivalent

Job description

What You Need to Know (Job Overview)

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. Watch this short video to learn more about being a phlebotomist and the impact you can make in this position: rdcrss.org/lifesavingrole

Where Your Career is a Force for Good (Key Responsibilities)

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detail oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and work with the team to set up and tear down equipment at the donation sites. The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Standard Schedule (Waterloo, Iowa)

• Staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
• Schedule is provided two to three weeks in advance.

Pay Information

• Starting rate $19.50/hr. Pay may increase depending on experience.

What You Need to Succeed (Minimum Qualifications)

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver’s license with a good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights, use ramps and stairs, good manual dexterity, sit or stand for long periods, adapt to irregular hours and frequent schedule changes. Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
• All staff work as a team to set up and tear down equipment required for mobile blood drives.
• Basic computer skills are required. Must be proficient with Microsoft Office applications.

What Will Give You the Competitive Edge (Preferred Qualifications)

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Benefits For You

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting 15 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short & Long Term.
• Service Awards and recognition.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

To view the EEOC Summary of Rights, click here: Summary of Rights