Blood Collection Staff - Customer Service

American Red Cross; Laguna Hills (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Health Spending Accounts & Flexible FS

PTO: Starting 15 days/year

11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Short + Long Term Disability

Service Awards

Job summary

The American Red Cross is seeking Blood Collection Staff - Customer Service to support mobile blood drives and donor interactions. You will assist with setting up equipment, ensure a welcoming environment, and follow safety procedures during blood collection.

Training is provided with opportunities to advance healthcare skills. The role requires flexibility for varied schedules and travel to collection sites. Starting pay is $22.89/hour with full benefits.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• Physical requirements include lifting, pushing or pulling heavy weights and long hours.
• Basic computer skills and proficiency with Microsoft Office are required.

Responsibilities

• Interact with donors and explain the impact of their donation.
• Work with teammates to create a welcoming environment for donors.
• Ensure blood collection meets regulatory requirements and safety standards.
• Assist with setting up and tearing down equipment at donation sites.

Skills

Customer service experience

Verbal communication

Valid driver’s license

Physical ability

Microsoft Office (basic)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Blood Collection Staff - Customer Service

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good!

Job Description:

WHAT YOU NEED TO KNOW (Job Overview):

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.

• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.

• Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused

• May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule:

• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.

• Schedule is provided two to three weeks in advance

Pay Information:

• Starting rate $22.89/hour.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• High school diploma or equivalent is required

• Customer service experience and effective verbal communication skills are required

• A current, valid driver's license with a good driving record is required.

• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

• At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.

• Basic computer skills are required. Must be proficient with Microsoft office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)

• Prior leadership experience

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental, and Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Starting 15 days a year; based on type of job and tenure

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

• 401K with up to 6% company match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights