BizApps IT Administrator: Jira, Confluence & Automation

Horizon3.ai; United States; Hybrid; USD 115,000 - 151,000; Full time

Benefits offered by this job

Inclusive Team

Growth Opportunities

Innovative Culture

Hybrid & Remote Work

Competitive Compensation

Job summary

Horizon3.ai is seeking an IT Admin to support the BizApps platform stack, including Jira, JSM, Confluence, Loom, and Workato. You will manage provisioning, workflows, SLAs, and automation rules while upholding least-privilege access and data integrity across multiple teams.

You’ll collaborate with Senior Engineer and AI Admins, drive moderate improvements end-to-end, and help ensure scalable, auditable processes. This role supports a distributed, remote-first workforce in a hybrid setup.

Qualifications

• Hands-on experience administering Jira and Confluence in a multi-team org.
• Experience configuring workflows, custom fields, and automation rules incl. SLAs.
• Knowledge of RBAC and least-privilege access; manage permission schemes and lifecycle on SaaS.
• Experience managing a request queue and resolving access/issues within SLAs.
• Ability to scope, plan, and complete moderately complex projects with minimal direction.
• Ability to write clear documentation and user guidance for technical and non-technical staff.
• Ability to read and troubleshoot integration or automation logs and escalate with detail.

Responsibilities

• Administer Jira, JSM, Confluence, and Loom; manage provisioning and licensing.
• Configure projects, workflows, screens, fields, and automation rules.
• Set up JSM types, queues, forms, SLAs; tune using data.
• Deliver end-to-end improvements from requirements to rollout.
• Monitor Workato recipes; triage failures and escalate when needed.
• Onboard citizen developers; manage sandboxes and service accounts.
• Apply RBAC and run license reviews.
• Identify repetitive tasks and automate them.
• Maintain knowledge base, runbooks, and docs.
• Report on license utilization and platform health.

Skills

RBAC knowledge

Workflow scoping

Documentation writing

Log troubleshooting

Project planning

Communication

Security/compliance mindset

Education

Bachelor’s degree in IS/CS/Business

Tools

Jira

Jira Service Management

Confluence

Workato

APIs & webhooks

Job description

Horizon3.ai is seeking an IT Admin to support the BizApps platform stack, including Jira, JSM, Confluence, Loom, and Workato. You will manage provisioning, workflows, SLAs, and automation rules while upholding least-privilege access and data integrity across multiple teams.

You’ll collaborate with Senior Engineer and AI Admins, drive moderate improvements end-to-end, and help ensure scalable, auditable processes. This role supports a distributed, remote-first workforce in a hybrid setup.