Bistro Supervisor-Courtyard

CUSA, LLC; Macon (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

CUSA, LLC in the United States is seeking a Bistro Supervisor to oversee daily restaurant operations, lead a team of servers, bartenders, hosts, and kitchen staff, and ensure guests receive excellent service and high-quality meals.

You will schedule staff, hire and train, manage inventory, handle POS transactions, coordinate events, monitor safety and sanitation, and strive to meet budgets while driving productivity and guest satisfaction.

Qualifications

• Experience supervising restaurant teams.
• Ability to manage budgets and control costs.
• Knowledge of food safety and sanitation standards.

Responsibilities

• Schedule restaurant staff and delegate tasks.
• Hire, train, and manage restaurant staff.
• Order food, alcohol, and cleaning supplies.
• Supervise the preparation, display, and delivery of food and drinks.
• Ensure prompt and friendly customer service.
• Maintain quality and service standards.
• Ensure staff are knowledgeable about menu offerings and ingredients.
• Educate staff about potential food allergies.
• Maintain relationships with suppliers.
• Meet quarterly budgets and quotas.
• Reduce operational costs.
• Increase productivity.
• Ensure staff follow safety, food safety and storage guidelines.
• Supervise cleanliness to meet sanitation standards.
• Manage inventory.
• Interact with guests to gauge satisfaction and improve service.
• Respond to customer feedback and resolve conflicts.
• Operate POS system, process payments, issue gift cards.
• Arrange group events and ensure service and food expectations.
• Catering for VIP guests.
• Authorize refunds or similar actions.
• Assist in menu development based on costs and preferences.
• Create promotions and marketing materials.
• Chair weekly staff meetings to motivate staff and ensure standards.

Skills

Staff leadership

Operations management

Customer service

Tools

POS system

Job description

The Bistro supervisor typically manages all aspects of a restaurant's operation. They manage a team of restaurant employees including servers, bartenders, hosts, and food preparation staff. They ensure customers receive excellent service and great food, and that they have a memorable quality experience. Depending on the type and size of the restaurant, they may work alongside other restaurant staff, hosting, taking drink and food orders, serving customers, or cleaning tables. Other responsibilities might include:

• scheduling restaurant staff and delegating tasks
• hiring, training, and managing restaurant staff,
• ordering food, alcohol, and cleaning supplies
• supervising the preparation, display, and delivery of food and drinks
• ensuring prompt and friendly customer service
• maintaining quality and service standards
• ensuring all staff are knowledgeable about menu offerings and individual ingredients
• educating staff about potential food allergies and how to make customers aware of these ingredients
• maintaining good relationships with suppliers
• meeting quarterly budgets and quotas
• reducing operational costs
• increasing productivity
• ensuring all staff follow strict personal safety, food safety and food storage guidelines
• supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards
• managing inventory
• interacting with restaurant guests to gauge satisfaction and improve customer service
• responding to customer feedback and resolving conflicts effectively
• operating the point-of-sale system, processing payments, and issuing gift cards
• arranging group events and ensuring the restaurant and staff meet service and food expectations
• catering for VIP guests
• authorizing refunds or other equivalent options
• assisting in the development of menu offerings and changes based on costs and customer preferences
• creating innovative promotions and designing marketing materials
• chairing weekly staff meetings to motivate staff and ensure they are all meeting restaurant standards and expectations
• handling staff payroll, vacation requests, and other administrative duties related to restaurant operations

Background check will be completed on all applicants