Bistro Operations Supervisor - Guest Service Leader

Courtyard Noblesville; Noblesville (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Incentives $

Employee Referral Program $

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase $

401k with Employer Contribution (Full-

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full-

Accident (Full-Time)

Critical Illness (Full-Time)

Cross-training Opportunities

Hotel Room Discounts

Job summary

MHG Hotels LLC is seeking a dedicated Bistro Supervisor to lead the Bistro team and deliver exceptional guest service. You will welcome guests, ensure menu knowledge, and uphold brand standards while managing daily operations.

The role also includes supervising attendants, training staff, overseeing inventory and safety, and maintaining cleanliness and efficiency across shifts. Flexible scheduling and a focus on teamwork are essential.

Qualifications

• Previous experience in food and beverage service or hospitality is preferred.
• Previous supervisory or team leadership experience is preferred.
• Knowledge of food preparation, beverage service, and cash-handling procedures.
• Ability to train, guide, and support associates while maintaining a positive work environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize responsibilities and maintain efficiency during busy service periods.
• Ability to work independently, exercise sound judgment, and communicate operational concerns to management.
• Must meet applicable requirements for food handling and alcoholic beverage service.
• Willingness to work flexible shifts, including mornings, evenings, weekends, and holidays.

Responsibilities

• Welcome guests with genuine care and deliver highly attentive service.
• Engage in polite conversation with guests as time allows.
• Maintain thorough knowledge of the Bistro's food and beverage menu.
• Prepare, cook, and serve food and beverages in accordance with company and brand standards.
• Assist with the setup and closing of the Bistro for AM/PM shifts.
• Monitor daily Bistro operations to ensure efficient service and guest satisfaction.
• Address guest concerns and resolve service-related issues professionally, escalating matters to management when necessary.
• Ensure food presentation, portion sizes, and preparation consistently meet established standards.
• Provide day-to-day guidance and operational support to Bistro Attendants.
• Assist management with training new and existing associates on Bistro procedures, food preparation, guest service, and safety requirements.
• Monitor associate performance and provide constructive feedback to support operational expectations.
• Assist management with coordinating daily assignments and ensuring adequate shift coverage.
• Promote teamwork, professionalism, and accountability among Bistro associates.
• Communicate associate performance concerns, attendance issues, and operational challenges to management.
• Ensure associates are following established company policies, procedures, and brand standards.
• Monitor Bistro inventory levels, including food, beverages, supplies, and other operational necessities.
• Assist management with preparing inventory orders and maintaining appropriate stock levels.
• Monitor product usage, expiration dates, proper storage, and food waste to help control costs.
• Ensure proper rotation of inventory using FIFO procedures.
• Process guest payments accurately and ensure associates follow established cash-handling procedures.
• Assist with monitoring cash transactions, cashier opening and closing procedures, and cash drops in accordance with company policy.
• Identify opportunities to improve efficiency, reduce waste, and maintain cost-effective operations.
• Communicate inventory shortages, discrepancies, and equipment concerns to management promptly.
• Ensure the Bistro, kitchen, storage areas, and equipment remain clean, organized, and fully functional.
• Monitor and reinforce proper food handling, sanitation, and food safety procedures.
• Ensure daily cleaning and operational checklists are completed accurately.
• Maintain a clean and safe environment for both guests and associates.
• Ensure compliance with applicable food safety regulations, liquor laws, and company policies.
• Report equipment malfunctions, safety concerns, and maintenance needs to management.
• Assist with maintaining readiness for health inspections and brand quality assessments.

Job description

MHG Hotels LLC is seeking a dedicated Bistro Supervisor to lead the Bistro team and deliver exceptional guest service. You will welcome guests, ensure menu knowledge, and uphold brand standards while managing daily operations.

The role also includes supervising attendants, training staff, overseeing inventory and safety, and maintaining cleanliness and efficiency across shifts. Flexible scheduling and a focus on teamwork are essential.