Bistro Operations Lead: Service Excellence & Team Growth

CUSA, LLC; Macon (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

CUSA, LLC in the United States is seeking a Bistro Supervisor to oversee daily restaurant operations, lead a team of servers, bartenders, hosts, and kitchen staff, and ensure guests receive excellent service and high-quality meals.

You will schedule staff, hire and train, manage inventory, handle POS transactions, coordinate events, monitor safety and sanitation, and strive to meet budgets while driving productivity and guest satisfaction.

Qualifications

• Experience supervising restaurant teams.
• Ability to manage budgets and control costs.
• Knowledge of food safety and sanitation standards.

Responsibilities

• Schedule restaurant staff and delegate tasks.
• Hire, train, and manage restaurant staff.
• Order food, alcohol, and cleaning supplies.
• Supervise the preparation, display, and delivery of food and drinks.
• Ensure prompt and friendly customer service.
• Maintain quality and service standards.
• Ensure staff are knowledgeable about menu offerings and ingredients.
• Educate staff about potential food allergies.
• Maintain relationships with suppliers.
• Meet quarterly budgets and quotas.
• Reduce operational costs.
• Increase productivity.
• Ensure staff follow safety, food safety and storage guidelines.
• Supervise cleanliness to meet sanitation standards.
• Manage inventory.
• Interact with guests to gauge satisfaction and improve service.
• Respond to customer feedback and resolve conflicts.
• Operate POS system, process payments, issue gift cards.
• Arrange group events and ensure service and food expectations.
• Catering for VIP guests.
• Authorize refunds or similar actions.
• Assist in menu development based on costs and preferences.
• Create promotions and marketing materials.
• Chair weekly staff meetings to motivate staff and ensure standards.

Skills

Staff leadership

Operations management

Customer service

Tools

POS system

Job description

CUSA, LLC in the United States is seeking a Bistro Supervisor to oversee daily restaurant operations, lead a team of servers, bartenders, hosts, and kitchen staff, and ensure guests receive excellent service and high-quality meals.

You will schedule staff, hire and train, manage inventory, handle POS transactions, coordinate events, monitor safety and sanitation, and strive to meet budgets while driving productivity and guest satisfaction.