Bistro Shift Supervisor

OCI Hospitality; Harrisonburg, Northern (VA, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Paylocity’s hotel property in Harrisonburg, VA seeks a Bistro Shift Supervisor to lead the front of house during their shift, ensure service standards, and support a positive guest experience.

You will oversee daily restaurant operations, train and supervise staff, maintain quality and safety, manage inventory, and uphold company policies.

Qualifications

• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to handle stressful situations with poise.
• Demonstrates professional leadership and image.

Responsibilities

• Oversee day-to-day operations of the department on duty.
• Maintain guest and team connections to promote a positive culture and high satisfaction.
• Supervise on-duty team members focusing on training, standards, guest interactions, and quality.
• Maintain knowledge to perform any department position.
• Assist with quality control and corrective actions.
• Assist with ordering, receiving, storing and inventory of department products.
• Monitor and uphold procedures for control of supplies, keys, monies, and credit.
• Ensure reporting is completed promptly and accurately.
• Assist with safety and cleanliness of the department.
• Perform additional duties as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Leadership

Professional image

Job description

Description

Job Summary

The Bistro Shift Supervisor oversees their shift for the front of house restaurant department of the hotel. The Bistro Shift Supervisor is responsible for?ensuring?labor and quality standards?are upheld and assists with establishing?a positive work environment,?delivering exceptional guest service, and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Oversees all day-to-day operational activities of the department while on duty
• Maintains personal connections?with guests, clients, and team members to promote a positive culture with high guest satisfaction
• Supervises on duty team members with efforts relating?to training, brand standards, guest interactions, food quality, beverage controls and work execution
• Maintains knowledge, skills, and abilities needed to perform any position in the department
• Assists?with?maintaining product and service quality standards by investigating issues and initiating corrective action
• Assists with ordering, receiving, storing and inventory of all department related products
• Assists with monitoring and?upholding procedures for control of supplies, keys, monies, and credit?
• Ensures department reporting is completed promptly and accurately
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Assists in maintaining cleanliness throughout the department
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to manage stressful situations with poise and professionalism
• Strong leadership and a professional image
• Conduct work-related functions in a professional manner???