Hospitality Operations Supervisor: Lead Front Desk & Bistro

Tapestry Conshohocken; Gayly (PA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program with company match

Discounted room rates

Job summary

Concord Hospitality is seeking an Operations Supervisor for Courtyard by Marriott Settlers Ridge in Pittsburgh, PA. You will lead a team to deliver exceptional guest service across front desk, housekeeping, and the Bistro while upholding brand standards.

You will learn multiple hotel disciplines, supervise shifts, and drive guest satisfaction. Open availability is required; advancement to higher roles is common within a few years.

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred.
• Strong leadership and interpersonal abilities are essential.
• Ability to multitask and remain professional in a fast-paced environment.

Responsibilities

• Inspect rooms to ensure high Marriott standards.
• Cover shifts in Bistro, Front Desk, and housekeeping.
• Provide high quality service to guests at all times.
• Check guests in/out efficiently and warmly.
• Handle guest mail and messages professionally.
• Maintain knowledge of staff, locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Monitor room availability and assist with yield management
• Keep lobby and desk area clean and presentable
• Knowledge of emergency and security procedures

Skills

Leadership

Team management

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking an Operations Supervisor for Courtyard by Marriott Settlers Ridge in Pittsburgh, PA. You will lead a team to deliver exceptional guest service across front desk, housekeeping, and the Bistro while upholding brand standards.

You will learn multiple hotel disciplines, supervise shifts, and drive guest satisfaction. Open availability is required; advancement to higher roles is common within a few years.